Customer Service Administrator - Salt River - R8 600 to R9 000 per month

Recruiter:

West Coast Personnel

Job Ref:

AKAD15022022 - 1

Date posted:

Tuesday, February 15, 2022

Location:

CapeTown, South Africa

Salary:

R8 600 to R9 000 per month

SUMMARY:
Customer Service Administrator - Salt River - R8 600 to R9 000 per month

JOB DESCRIPTION:

Customer Service Administrator - Salt River - R8 600 to R9 000 per month

The company that produces grinds, and sharpens all types of blades for their industrial and manufacturing customers in South Africa and Southern Africa seeks a Customer Service Administrator to receive blades, document them correctly, add them to an Excel spreadsheet to expedite the production flow, print reports for team leads and do basic capturing on Omni

Key responsibilities:

Provide accurate information when providing customers with service quotations and ensure we provide reliable and trustworthy customer service
Follow clear instructions and guidelines for receiving and dispatching client orders
Identify and understand customer needs to provide a high quality of service
Communicate professionally with customers via telephone and e-mail for purposes of updating customers of the status of their orders
Directing customer calls to the correct department
Updating of customer payments received in our accounting package
Escalate any queries, complaints to the relevant team member to ensure the client query is handled and resolved promptly
Ensure action is taken to increase customer retention, loyalty and maintain Roemer’s very credible reputation
Capture Sales Orders and process Invoices accurately
Understand and adhere to the company and department standards, policies, and procedures with regards to Consumer Protection Act and Occupational Health and Safety
Adhere to procedures to promote a culture where customers are treated fairly and are properly informed
Pro-active problem solving and decision-making skills
Teamwork

Required Skills and Experience:

Microsoft Outlook, Excel & Word 2010 or current
Omnia Accounting system (or similar)
- Processing Sales Orders
- Processing Invoices
- Completing Inter Account Transfers
- Billing Queries
- Stock queries
- Customer contact capturing
- VAT calculations
- Call handling on PBX
- Calculator, Callipers, Ruler

Email:

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Customer Service Administrator - Salt River - R8 600 to R9 000 per month

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