Customer Service Administrator

SUMMARY:
A manufacturing concern has an opportunity that has recently become available within their Sales division to be based in Hammarsdale. They are looking for a Customer Services Administrator to support and assist the Key Account Managers and the sales team.

POSITION INFO:

POSITION : CUSTOMER SERVICE ADMINISTRATOR
DIVISION : SALES
AREA         : HAMMARSDALE
SALARY     : NEGOTIABLE BASED ON EXPERIENCE

SKILLS & QUALIFICATIONS:

• Minimum 2 Years in a similar customer services role supporting the sales team ESSENTIAL
• MUST have a completed Matric qualification
• Tertiary qualification/certification would be advantageous
• Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
• Effective communicator - capable of using various forms of communication
• Detail oriented

Duties but not limited to:

• Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
• Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
• Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
• Liaise with the Converting Department in respect of lead times and capacity
• Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
• Assist and support Key Account Managers and Sales Team with administration of Customer enquiries and purchase orders
• Capture sales forecast based on input from Key Account Managers and other sales team members / distributors / partners
• Handling and receiving general customer enquiries or queries
• Processing of:

1. Sample requisitions
2. Customer complaints, returns and credit notes
3. Invoices in conjunction with receipt of delivery notes

• Assisting new customers with credit applications in conjunction with Finance department
• Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

Should you meet all the minimum requirements for the role please feel free to email your CV to:
sabera.rehman@------

Please note that if you have not received a response within 7 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, www.------ for available positions which may be inline with your career aspirations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.