Customer Service Administrator | Somerset West | Ecommerce retailers

Leading South African online retailers of furniture, bedding and decor is seeking a CUSTOMER SERVICE ADMINISTRATOR to join their team in Somerset West.  The administrator will be required to assist with customer service and sales enquiries (pre and post), packing, dispatch and tracking.  To administer the website backend in terms of product information, stock control and maintenance.

Key Responsibilities & Accountabilities:

• Answer phone and field general queries
• Answer basic customer enquiries
• Packing orders
• Courier bookings
• Email tracking information to customers/enter on system
• Receiving stock into warehouse
• Tracking orders
• Update products/stock levels
• Load new products
• Update products
• Liaise with suppliers
• Ordering of stock
• Collecting/delivering on odd occasions
• Receiving visitors for meetings/Serving Tea/Coffee at meetings
• Post office duties
• Keeping kitchen, office & bedding supplies filled up
• Create orders on back office
• Send orders through to relevant suppliers
• General back-up if Sales & Logistics manager is out of office

Experience and skills required:

• Must have matric, tertiary qualification would be an added advantage
• Experience working in an office environment with sales and/or admin
• Experience working with a ticketing system with online orders
• Online SALES support experience
• Experience in customer service
• Excellent writing skills
• Excellent communication skills, must be fluent in English
• Must be proficient in MS office, use of Internet & email software
• Must have valid driver’s license and own reliable transport
• Calm demeanor with a natural act to empathize

Personal Characteristics required:

• Excellent telephone manner
• Professional customer orientated approach
• Eye for detail
• Eager to learn
• Eager to please
• Good time management skills
• Takes responsibility for work
• Innovative, can think on their feet
• Genuine interest in providing top quality performance

Salary negotiable depending on level of experience

Start ASAP

To apply for the Customer Service Administrator position, Somerset West, Ecommerce retailers please send a detailed CV and recent photo of yourself.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements.  Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!