Customer Service Administrator | Somerset West | Ecommerce retailers

Recruiter:

Recruit for Africa

Job Ref:

RFA

Date posted:

Friday, April 29, 2022

Location:

CapeTown, South Africa

Salary:

Negotiable

SUMMARY:
Leading South African online retailers of furniture, bedding and decor is seeking a CUSTOMER SERVICE ADMINISTRATOR to join their team in Somerset West.

JOB DESCRIPTION:

Leading South African online retailers of furniture, bedding and decor is seeking a CUSTOMER SERVICE ADMINISTRATOR to join their team in Somerset West. The administrator will be required to assist with customer service and sales enquiries (pre and post), packing, dispatch and tracking. To administer the website backend in terms of product information, stock control and maintenance.

Key Responsibilities & Accountabilities:

Answer phone and field general queries
Answer basic customer enquiries
Packing orders
Courier bookings
Email tracking information to customers/enter on system
Receiving stock into warehouse
Tracking orders
Update products/stock levels
Load new products
Update products
Liaise with suppliers
Ordering of stock
Collecting/delivering on odd occasions
Receiving visitors for meetings/Serving Tea/Coffee at meetings
Post office duties
Keeping kitchen, office & bedding supplies filled up
Create orders on back office
Send orders through to relevant suppliers
General back-up if Sales & Logistics manager is out of office

Experience and skills required:

Must have matric, tertiary qualification would be an added advantage
Experience working in an office environment with sales and/or admin
Experience working with a ticketing system with online orders
Online SALES support experience
Experience in customer service
Excellent writing skills
Excellent communication skills, must be fluent in English
Must be proficient in MS office, use of Internet & email software
Must have valid driver’s license and own reliable transport
Calm demeanor with a natural act to empathize

Personal Characteristics required:

Excellent telephone manner
Professional customer orientated approach
Eye for detail
Eager to learn
Eager to please
Good time management skills
Takes responsibility for work
Innovative, can think on their feet
Genuine interest in providing top quality performance

Salary negotiable depending on level of experience

Start ASAP

To apply for the Customer Service Administrator position, Somerset West, Ecommerce retailers please send a detailed CV and recent photo of yourself.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!

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