Customer Service

Recruiter:

iStaff Recruitment

Job Ref:

CPT000087/CB

Date posted:

Monday, November 28, 2022

Location:

Capetown, South Africa

SUMMARY:
We require an outgoing Customer Service Employee in Paarl. You must have more than 7 years’ experience in customer service.

JOB DESCRIPTION:

Minimum Requirements

Grade 12
Previous experience in customer service (7 yrs+)
Experience with SAP
Experience from Food and Beverage industry

Duties and Responsibilities:

Execution of excellent customer service to a defined customer base.
Responsible for immediate order entry and continual updating of customer data base on the system.
Timely processing of samples according to predetermined lead and delivery times.
Prompt and timely quotation preparation using SAP (considering pre-determined pricing, minimum order quantities, packaging costs, etc.).
Checking of terms of payment and delivery conditions.
Implementation and continuous monitoring of (and compliance with) contracts, prices, order quantities, batch sizes, delivery packaging and payment terms.
Monitoring and addressing of customer complaints, issuing of credit notes, etc.
Assisting the Sales team with pricing and conditions of delivery.
Assisting the Application Lab, Sample Lab and Sales with the organizing and preparation for customer visits.
Good interaction with the Warehouse as far as communication and dispatch of orders go.

Start date for position: February 2023

When applying, ensure your CV is in WORD of PDF format, and not scanned. Our software will not be able to match you to positions if it is scanned. Scanned cv’s will not be considered.

Please accept your application as unsuccessful if you had no feedback within 14 days of applying. We will keep your CV on our database and match to other suitable positions.

PLEASE NOTE: We use Placement Partner to track and manage applications and can only accept applications received through this portal. We do not accept any applications by email or Whatsapp. If you are unable to apply through the link we have provided, please upload your CV to our website

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