Customer Sales Agent - Lansdowne

Recruiter:

Paqueta Personnel

Job Ref:

CSA 1

Date posted:

Thursday, June 30, 2022

Location:

CapeTown, South Africa

Salary:

Market related

SUMMARY:
Calling all experienced Customer Sales Consultants

JOB DESCRIPTION:

My client, a leading and well know Chemical Company requires a competent and experienced Customer Sales Agent for their offices based in Lansdowne.

Responsibilities:

Telemarketing:

To Contact existing and potential customers and present products and services, meeting and exceeding targets
Deliver prepared sales scripts to persuade current and potential customers to purchase products in order to maximize sales
Describe products and services
Respond to questions and queries
Obtain customer information
Obtain possible customer leads and forward to Sales Team
Follow up on initial contacts
Maintain records of telephonic interactions, orders and accounts
Relieve on the switchboard as per monthly schedule
Confirm orders via e-mail
To carry out market research to identify new markets and business opportunities

Customer Service:

Provide a telephonic customer service to assigned customer per rep allocation
Assist customer with over the phone issue resolution and escalate to relevant consultant
Ensure issues are resolved within the matrix time frame
Record keeping of all contact and feedback
Reporting documentation to be completed per Matrix
Assist on Adhoc projects

Administration:

Capture orders on the system
Update customer information on Navision
Compliance with all policies, procedures and work systems
Managing a sales database ensuring all calls are logged accurately including contact details and follow up dates or other action required.
Typing out quotes and sending e-mail confirmations as required by customers
Hygiene Checks, Training Registers filing per allocated sector- register to be kept
Operations Manual creation per assigned sector

Requirements:

A minimum of 4-5 years, experience in a telesales environment responsible for outbound calls and driving sales.
Knowledge of CRM, computerised and ordering systems, knowledge of Navision will be an advantage
Proficient in Microsoft Office Suite
Knowledge of Sales and Marketing principles
Grade 12
Certificate and or other tertiary qualification in Customer Relation Management will be an advantage
Certificate in Selling skills will be an advantage

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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