Customer Rescue Representative

Recruiter:

The Unlimited

Job Ref:

Customer Rescue Repr..

Date posted:

Thursday, February 26, 2026

Location:

Durban, South Africa

Salary:

Market related basic salary | Commission based on retention performance

SUMMARY:
We are looking for a confident and target driven Customer Rescue Representative with a strong sales/ retentions background. You will engage customers who are considering cancellation, resolve their concerns, and guide them toward solutions or alternative policies that meet their needs.

POSITION INFO:

Purpose of the Role

Retain customers through effective conversations and strong product understanding.

Offer suitable policy alternatives where needed.

Build trust and maintain customer loyalty through professional, empathetic engagement.

Key Responsibilities

Handle inbound retention and cancellation calls with the goal of keeping the customer.

Identify concerns, address objections, and provide appropriate solutions.

Work consistently toward weekly and monthly retention targets.

Capture accurate information on CRM systems and follow all compliance requirements.

Participate in coaching sessions and apply feedback to improve performance.

Support a positive, high performance team culture.

Minimum Requirements (Non-negotiable)

Matric (essential)

1–2 years’ experience in sales, retention, and call centre environment.

A proven record of accomplishment in meeting targets and delivering strong retention/sales results.

Effective communication and objection handling skills.

Ideal Candidate

Competitive, motivated, and goal oriented

Calm under pressure with strong emotional intelligence

Solutions driven with natural sales instinct

Proactive, energetic, and eager to grow

Package & Training

Market related basic salary

Commission based on retention performance

Full training provided to support your success

Customer Rescue Representative

Purpose of the Role

Key Responsibilities

Minimum Requirements (Non-negotiable)

Ideal Candidate

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