Customer Repairs Coordinator

 

Recruiter:

Kencorp

Job Ref:

1437678091

Date posted:

Thursday, July 14, 2022

Location:

Roodepoort Settlement, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Customer Repairs and Service coordinator person required with extensive customer interaction with regard to equipment repairs and service. Based in the Johannesburg West area

 

Responsibilities

 

  • General administration and coordination with respect to Service and repair calls in the company’s Service Centre
  • Answer all customer related queries – electronically, verbally as well as walk in customers
  • Process all customer requests and transactions accurately and timeously
  • Assist the technicians in generating of quotes and the creation of job cards
  • Contact customers for authorization on repairs and services of equipment
  • Reports back to clients and customers on the progress of all repairs and services undertaken
  • Manages and reports on the progress of all repairs within the service centre
  • Provides dealers and end-users with feedback on all service and repair work – including costs, spares, duration and expected completion
  • Maintain the database of all workshop related information
  • Creation and generation of all order numbers for repairs sent to external suppliers
  • Follow up on all outstanding jobs with dealers and at external suppliers

 

Requirements

  • Grade 12
  • MUST HAVE 3 years related experience in a service and repair environment
  • Must have outstanding customer service skills/attitude
  • Extensive technical/equipment-based experience is preferred
  • Attention to detail, accuracy and able to work under pressure
  • Computer literate - MS Office, SAP or similar

South African citizens only

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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