Customer Relationship Officer

Our client based in Durban is currently looking to employ a Customer Relationship Officer.

Purpose of the position:

• To drive sales and deliver excellent customer experience.

Requirements:

• Computer literate – Excel, Word, Outlook
• Good command of English language
• Good interpersonal skills, effective communication and selling skills, problem solving, ability to build and maintain great working relationships.
• Attention to detail, focus, self-disciplined, self-managed and strong work ethic
• Minimum qualification: Grade 12

Responsibilities:

SALES:

• To drive sales through regular telephonic contact, sales and required service levels of specific key accounts.
• To ensure turnover achievement by soliciting sales.
• To process orders and placement thereof with the relevant suppliers.

MEMBER MANAGEMENT:

• To ensure all requests, queries, and other opportunities from members, suppliers and other internal divisions are dealt with efficiently.
• To ensure the timely dissemination of critical information.
• To ensure the service and different value-added services we offer our members are delivered in an excellent manner.

SALES ADMINISTRATION:

• To manage and negotiate the deal request process.
• To complete the required administration and controls efficiently and accurately.
• Process all orders on the system according to the Company standard

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.