Customer Relationship Manager

 

Recruiter:

LMP RECRUIT

Job Ref:

LM

Date posted:

Tuesday, February 8, 2022

Location:

rondebosch, Western Cape, South Africa

Salary:

R 540 000 - R 660 000.00 pa


SUMMARY:
key accounts manager customer service manager

JOB DESCRIPTION:

Emploment equity appointment

A Market leader based in the southern suburbs of Capetown seeks your experience as a Customer Relationship Manager.

Competencies
Qualifications

  • Matric
  • Relevant tertiary qualification advantageous

Experience and Specialist Skills required

  • Experience with tender processes
  • Prepaid electricity vending, bill payments, traffic fines processing knowledge/background advantageous

Desirable:

  • Possess above average analytical and problem-solving skills
  • Enjoy working independently as well as part of a team
  • Be focused on providing work of an extremely high quality
  • Have the persistence to see projects through from start to finish
  • Be process driven
  • Excellent communication skills
  • Be an “out of the box” thinker
  • Show stability under pressure and/or opposition
  • Maintaining effectiveness in varying environments and with varying tasks, responsibilities and people
  • Adjust quickly to changes
  • Take action to achieve goals beyond what is necessary
  • professional, helpful and friendly disposition and be of integrity and honesty, acting in the best interests of the Company at all times
  • Accurate, prompt and courteous responses to all customer requests

Key Performance Areas

  • Develop and implement an ongoing sales plan to achieve sales objectives and develop/penetrate the market and to ensure a high level of customer satisfaction and behaviour in accord with company standards and procedures.
  • relationship between the customer and company
  • At all times, the CRM should be aware of any issues which may be raised and be able to proactively work towards a meaningful resolution which satisfies both parties. 
  • The CRM will be required to work closely with business units in order to deliver a total solution to the customer.
  • The CRM needs to professionally represent company at the customer, and in turn, to represent the customer within company . 
  • The CRM will be expected to develop a Revenue and Margin target, which is paramount to the success of the  Group, and these therefore need to be planned for and met within the identified timescales.
  • Up to date correspondence files 

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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