Customer Relationship Manager

SUMMARY:
Our client specializing in all modes of transportation and distribution is looking for a Customer Relationship Manager.

POSITION INFO:

Our client specializing in all modes of transportation and distribution is looking

for a Customer Relationship Manager that manages all aspects of allocated

clients from an operational allocated operational and customer relations aspect with the aim on maintaining and growing the business partnership. Also identifying and gaining further business opportunities for the company

leading to additional business.

Education:
Matric
Logistics/warehouse/business management diploma/degree beneficial

5-10 years of experience in key account management within freight and logistics

Skills:

Communication skills

Negotiation and persuasion skills

Sales skills

Administrative skills

Computer literacy

Time management

Analytical skills

Well-presented

Approachable

Mature

Hard working

Independent

Organised

Positive attitude

Has a sense of urgency

Reliable

Detail oriented 

Knowledge:

Knowledge and understanding of the automotive industry

Knowledge of logistics solutions

Have knowledge and understanding of the functioning of operations and systems within the company

Have knowledge and understanding of all relevant Standard Operating Procedures

Have knowledge and understanding of company policies

Knowledge of Health and Safety procedures and policies applicable to own work area

Main Responsibilities

Maintain good relationship with existing allocated clients through regular contact

and meetings with the clients.

Maintain a good understanding on the client requirements and business

solutions and service offering in order to maintain customer expected services

as well as identify growth opportunities to provide further and alternative

services to the customer.

Manage expectations and change with the client in a manner that ensures

continuous service provisions with quality outputs, both internal and client

changes.

Managing communications between the client and internal contacts.

Manage client reporting and feedback in an effective and proactive manner.

Present KPI reports frequently and understand the areas for improvement

sufficiently enough to drive improvements thereof.

Management of processing of claims and service-related queries for quick

resolution.

Ensure invoicing is processed timeously and correctly whilst managing any

invoice related queries as required.

Management of customer complaints for feedback and resolution.

Negotiation and management of annual increases.

Please send your CV to <--------Please upload your CV here-------- or for more information, contact us on----- (VoIP) or 031 -----.

In sending your CV, you confirm that you have read and understood our POPI Policy found on our website <--------Please upload your CV here--------.  Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise we will contact you and request your permission to submit your information.

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