Customer Relationship Liaison

SUMMARY:
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POSITION INFO:

• Develop new relationships with clients to expand the current client/customer base
• Develop and maintain strong relationships with clients/customers to ensure satisfaction and loyalty.
• Conduct regular business reviews to evaluate client satisfaction with products and services.
• Identify and communicate sales opportunities within key accounts to the sales team.
• Keep clients informed about new product offerings and updates.
• Attend client meetings to strengthen relationships with existing accounts.
• Meet client relationship targets and KPIs as defined by the Head of Sales.
• Collaborate closely with Sales Managers and Sales Representatives to support client needs.
• Address and resolve client concerns promptly and effectively.
• Administer client satisfaction surveys and reviews to gather feedback.
• Monitor company performance against service level agreements and flag potential issues.
• Keep relevant managers informed about changes or developments within client accounts.
• Coordinate with internal departments to fulfil client requirements efficiently.
• Focus on client retention by proactively addressing their needs.
• Meet weekly appointment and sales gross profit (GP) targets.
• Contact potential clients to uncover opportunities.
• Must be able to present proposals to decision makers.
• Develop sales strategies to reach and exceed targets.
• Research organizations and individuals to find new opportunities.
• Increase the value of current customers while attracting new ones.
• Attend conferences, meetings and industry events.
• Develop quotes and proposals for clients.

Requirements: 

• Minimum Grade 12 Qualification
• Valid Driver’s License and reliable vehicl
• Cell phone

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply

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