Customer Relations Officer - JHB

Recruiter:

Headhunters

Job Ref:

PE004026/RB

Date posted:

Monday, October 5, 2026

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Our client in the services industry is seeking to employ a Customer Relations Officer to join their team based in Johannesburg.

Exciting Opportunity:

Join a dynamic and forward-thinking team where your customer service, sales and relationship management skills will make an immediate impact and your career can thrive.

POSITION INFO:

Requirements:

Minimum qualification of Grade 12.
Computer literate, with proficiency in Microsoft Excel, Word and Outlook.
Good command of the English language, both written and verbal.
Strong interpersonal and communication skills.
Proven selling and customer relationship skills.
Strong problem-solving abilities.
Excellent attention to detail and accuracy.
Self-disciplined, focused and able to work independently.
Strong work ethic and ability to manage responsibilities effectively.
Ability to manage multiple requests, queries and priorities efficiently.

Responsibilities:

Drive sales through regular telephonic contact with designated key accounts.
Maintain required service levels and strong relationships with key accounts.
Achieve turnover targets by actively soliciting and generating sales.
Process customer orders and ensure correct placement with relevant suppliers.
Manage and respond efficiently to requests, queries and opportunities from members, suppliers and internal divisions.
Ensure the timely dissemination of critical information to relevant stakeholders.
Ensure that services and value-added services offered to members are delivered to an excellent standard.
Manage and negotiate the deal request process.
Complete all required sales administration and controls accurately and efficiently.
Process all orders on the company system in accordance with company standards.
Maintain accurate records and ensure compliance with relevant internal processes and procedures.
Build and maintain positive relationships with customers, suppliers and internal stakeholders.

Please note that if you do not receive a response within 2 weeks, your application has been unsuccessful.

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Responsibilities:

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