Customer Relations Officer - Cape Town

SUMMARY:
Our client is seeking to employ a Customer Relations Officer to join their team based in Cape Town, Western Cape.

Exciting Opportunity:
This is an urgent opportunity to join a dynamic team where you will play an important role in delivering service excellence, driving sales and building strong relationships with customers and suppliers.

POSITION INFO:

Requirements:

• Matric.
• A valid driver's license.
• A relevant qualification or previous experience in customer service, sales or administration would be advantageous.
• Graduates without work experience are encouraged to apply.
• Excellent customer service and relationship-building skills.
• A proactive approach with the ability to identify sales opportunities.
• Strong problem-solving skills and the ability to handle customer queries professionally.
• Experience in sales and the FMCG industry would be advantageous.

Responsibilities:

• Contribute towards achieving divisional sales targets.
• Actively drive sales through regular telephone contact and manage the sales process from start to finish.
• Promote and sell special deals and supplier product ranges.
• Process all orders accurately and timeously in accordance with company standards.
• Ensure orders are placed with the correct suppliers.
• Obtain delivery information from suppliers, update the relevant systems and communicate any delays or problems to customers.
• Follow up on all orders until delivery has taken place, ensuring that sales opportunities are not lost.
• Ensure customer requests, queries and opportunities are followed through within agreed response times.
• Assist customers with pricing, special deals, product queries, stock returns, shortages and other product-related enquiries.
• Communicate important information, including price increases, promotions, special deals and incentives to customers.
• Ensure orders are placed accurately and timeously, with the correct supplier and products.
• Manage communication between customers, suppliers and internal departments.
• Build, develop and maintain strong working relationships with customers and suppliers.
• Assist with negotiating special deals and communicating requirements to the relevant departments.
• Follow up on negotiated deals, secure orders and ensure sales targets are achieved.
• Provide feedback to customers within the required timeframes.
• Complete customer surveys and ensure all administrative duties are accurately maintained.
• Keep supplier contact lists and relevant information up to date.
• Monitor supplier incentive schemes and ensure relevant information and deadlines are communicated to customers.
• Attend operational meetings and follow through on agreed actions and commitments.
• Follow company procedures when using internal portals, email and other IT systems.
• Provide feedback on system efficiencies and report any technical issues or customer complaints.
• Identify opportunities to improve processes and customer service.
• Contribute towards customer retention and loyalty by consistently delivering service excellence.