Customer Relations Agent

SUMMARY:
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POSITION INFO:

Introduction

A leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team.

Duties & Responsibilities

• Service Excellence – Provide the required service to clients as per the SOP
• Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
• Registration related enquiries
• CRM Logging System and Telephonic enquiries
• Product and general information / enquiries
• Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
• Obtain Information from relevant departments to resolve/ provide feedback on enquiries
• Responsible for the CRM Cell phone and posting communications to the leaders’ groups
• Log all enquiries received internally and externally
• Required to work after hours / weekends when necessary
• Type draft correspondence and general typing
• Keep necessary records and do filing
• Assist with reception when assistance is needed
• Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Desired Experience & Qualification

• A Grade 12 qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage
• Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (both English and Afrikaans)
• Ability to work with and manage different types of personalities to get the right results
• A professional phone presence
• Ability to work both independently as well as in a team
• Excellent organisational skills and professional work approach
• Ability to communicate and screen effectively over the phone and to speak clearly
• Ability to deal with people tactfully and to listen effectively
• Excellent computer skills on office administrative packages (MS Office)
• Ability to work under pressure and to multitask
• Valid driver’s license
• Attributes: Great attitude, Dedicated, Friendly, Hospitable, Professional, Organised, Willing, Faithful, Confidential

Package & Remuneration

R 8 000 - R 12 000 CTC pm.