Customer Excellence Manager

SUMMARY:
As a Customer Excellence Manager, you’ll be the first point of contact for key clients – managing queries, processing orders, and ensuring every interaction is professional, efficient, and positive.

POSITION INFO:

Customer Excellence Manager

Deliver world-class customer service for a growing international business – UK hours, fully remote!

Customer Service | Remote (South Africa-based) | R28,000–R38,000

About Our Client
Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South Africa-based remote team to keep pace with rapid growth. Their culture is built around integrity, collaboration, and continuous improvement – with a firm focus on creating long-term value for clients.

The Role: Customer Excellence Manager
As a Customer Excellence Manager, you’ll be the first point of contact for key clients – managing queries, processing orders, and ensuring every interaction is professional, efficient, and positive. Your role is critical to building trust, supporting sales activities, and ensuring a seamless customer journey that reinforces loyalty and satisfaction.

Key Responsibilities

• Build and maintain trusted customer relationships through proactive, solution-focused service

• Handle all incoming calls, enquiries, and orders with professionalism and speed

• Process quotes and customer orders accurately and efficiently

• Provide day-to-day administrative support to the sales team

• Collaborate with Finance to resolve account queries within a 48-hour SLA

• Keep Key Account Managers and clients informed on order and delivery status

• Ensure CRM and internal systems are up-to-date with correct customer information

• Promote the use of online ordering platforms to streamline processes

• Resolve customer issues quickly, liaising with internal departments as needed

About You

• 2+ years of experience in a customer-focused role

• Strong written and verbal communication skills

• CRM system proficiency and confident using Microsoft Office

• Exceptionally organised with a sharp eye for detail

• Able to prioritise and manage a busy workload

• Team-oriented and service-driven, with a positive, proactive approach

• No specific formal qualifications required – your experience and attitude are what matter most

Ready to be the difference in a company where customer care truly counts? Apply now to join a values-driven, people-first team.