Customer Complaints & Credits Administrator

Recruiter:

Hewitt Colenbrander Recruitment / HC Recruit

Job Ref:

DBN000290/KP

Date posted:

Friday, May 15, 2026

Location:

Cato Ridge, South Africa

Salary:

Monthly

SUMMARY:
DBN000290 - Customer Complaints & Credits Administrator (FTC) - Cato Ridge

Purpose of the Job:
Manage customer complaints, returns, warehouse allocation, and credit closures efficiently by coordinating with customers and internal teams to ensure timely resolution.

Required Qualifications:

Matric (required)
Certificate or diploma in Finance, Accounting, Business Administration, or Supply Chain (advantageous)
2–4 years’ experience in:
- Handling customer complaints
- Credit notes or financial administration
- Returns processing
Experience using Syspro (required)

POSITION INFO:
Technical Competencies & Experience:

Manage customer returns, product complaints, and credit-related queries.
Handle customer complaints and investigate issues.
Coordinate the collection, upliftment, and processing of returned goods.
Assess and validate customer claims, including product details, quantities, damages, lot numbers, and supporting evidence.
Approve valid claims and submit documentation for credit note processing and account updates.
Maintain accurate, audit-ready records for returns, disposals, donations, credits, and customer complaints.

Behavioral Competencies:

Attention to detail and accuracy
Strong communication and organisational skills
Customer-focused and solutions-driven
Able to work under pressure and multitask
Works well across departments

Please Note - Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.

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