Customer Care (Sales) Consultant

SUMMARY:
An exciting position exists in the Sales – Customer Care department as Customer Care (Sales) Consultant in Durban.

POSITION INFO:

Primary Purpose 

The Customer Care (Sales) Consultant secures sales and long-term customer relationships by reaching out to clients through constant and consistent calls, correspondence, and or other mediums of communication being utilized at our client.  This individual offers our client’s full product range and services as well as explains how these benefits the customer. This individual should assist customers every step of the customer journey to ensure maximum service and satisfaction. This role must execute business, sales and portfolio strategies, generate leads, discuss product range and benefits with customers as well as introduce payment plans. This role builds positive relationships with clients, turns prospective and existing customers into loyal customers as well as activates dormant customers through effective and exceptional customer experience.

Essential Functions 

• Predominantly out-bound sales customer management, however inbound customer management from time to time.
• Contact prospective and existing customers by telephone, email, and other methods to identify prospects that fit the target demographic.
• Use product/service knowledge to showcase the solutions that Sir Fruit can offer, analyze individual customer needs, and respond to customer inquiries efficiently.
• Create a need for customers in order to upsell and cross-sell additional products/services arises and effectively drive sales through completion.
• Develop positive relationships and maintain contact with existing clients to ensure satisfaction, inform them about new products or services, and request referrals.
• Grow the customer base by optimization of the product and service portfolio.
• Identifying warm leads through market research, secure sales and ensure retention and growth of these leads.
• Meet/exceed sales, revenue and outbound as well as inbound call center metrics/targets while providing a superior customer experience.
• Update and maintain database, CRM, and other software to track progress and report out as requested on related metrics.
• Business financial shape focus and initiatives
• Support to the sales and other internal teams
• Complaint / Conflict management and resolution
• Administrative duties 

Education and Experience 

• Matric - essential
• Minimum 2 years’ experience within a call center environment
• 2+ years of outbound sales call center experience required.
• Previous FMCG (Beverage) experience an advantage. 

Competencies required 

• Solid sales and selling skills.
• Customer centricity.
• Attention to detail, accuracy, uniformity across all duties.
• Excellent organizational, communication (written/oral), and interpersonal skills.
• Ability to prioritize, meet deadlines and work independently.
• Ability to switch gears quickly and follow through on assignments in a high-pressure environment.
• Professional personal presentation.
• Information management.
• Robust learning and application acumen to support and drive business product and portfolio expansion strategy.
• Strong peer relationships to effective and efficiently work across teams and optimise internal communication and work flow.
• Proficient with Microsoft Office, including Word, & Excel. 

Personal Characteristics 

• Strong sales temperament (self-starter, go getter attitude, problem solver, self-reliant, persuasive, ‘thinking on your feet’, self-motivated, goal/results orientated, work across barriers).
• Customer orientated (relationship skills, presentable, likeability, people skills, people centered).
• Personal skills sets (Excellent communication skills, commercial mind-set, attention to detail and accuracy, adaptability, organizing and prioritizing).
• Strong value system (honesty and integrity, adventurous and innovative, customer orientated, people centered, strong work ethic, sustainable thinker, positive minded attitude).