Customer Care Representative (eCommerce & Operations)

Recruiter:

The Legends Agency

Job Ref:

Customer Care Repres..

Date posted:

Friday, May 29, 2026

Location:

Cape Town, South Africa

Salary:

Market-related

SUMMARY:
This is not a traditional, rigid call center environment.

POSITION INFO:

Customer Care Representative (eCommerce & Operations) – Milnerton, Cape Town – Salary R12 000 to R15 000

The Opportunity

This is not a traditional, rigid call center environment. You will have dynamic, cross-functional ownership of the customer journey—ensuring a smooth and efficient order experience from the exact moment a customer clicks "purchase" right through to final delivery at their door. You will work closely with internal warehouse, logistics, and digital teams to uphold exceptional service standards.

Key Responsibilities:

· Omnichannel Customer Support: Manage and resolve customer queries professionally via phone, email, WhatsApp, and social media platforms.

· Order & Delivery Tracking: Proactively assist customers with product information, order placement, delivery updates, returns, and swift problem resolution.

· Logistics Coordination: Team up directly with the warehouse and external courier/logistics partners to track order statuses, verify stock availability, and manage delivery schedules.

· Issue Resolution: Act as a calm, professional, and efficient point of contact for handling customer complaints or delivery delays.

· Administration: Maintain accurate customer records, order notes, and communication logs within the backend system.

Key Requirements & Experience:

· Background: Proven experience in a Customer Care, Customer Relations, or Frontline Support role.

· Industry Advantage: Prior experience working within an eCommerce, retail, online order management, or warehouse/logistics environment is highly advantageous.

· Must have Experience in the Premium FMCG, Food & Beverage, and eCommerce sector

· Technical Proficiency: Completely comfortable using email platforms, business WhatsApp communication, and online backend order management systems. Hands-on experience with Shopify or courier systems is a massive plus.

· Communication Skills: Flawless written and spoken English with exceptional telephone etiquette.

Core Competencies Needed:

· Under-Pressure Execution: The ability to handle high volumes of customer communication during busy trading periods without losing attention to detail.

· Calm Problem Solver: Able to manage complex or difficult customer situations calmly, displaying strong empathy and a positive, proactive attitude.

· Highly Organized: Superior multitasking skills to process orders while answering active queries simultaneously.

Similar jobs you might be interested in:

Customer Care Representative (eCommerce & Operations)
Location: Capetown
Salary: Market-related
This is not a traditional, rigid call center environment.
46 days ago

General Sales Manager (Motorcycles) - Western Cape, Stellenbosch
Location: Cape Town
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience + medical aid + provident fund contributions Purpose Of The Job: Our client is looking for an experienced and qualified General Sales Manager to join their team. The ideal incumbent will be a dynamic and driven leader to take full responsibility for achieving ambitious sales and revenue goals while managing an...
18 days ago

Sales Executive - WC
Location: Blackheath
Salary: R18k - 25k per month + Medical Aid Provident Fund
Are you a hunter, ambitious, self-motivated, confident, and persistent? Look no further.
25 days ago

Sales representative (Engineering Equipment)
Location: Capetown
Salary: Market-related
Drive revenue growth through internal counter sales and external field sales in a multi-faceted role spanning the entire sales and operational lifecycle. Cape Town, gross monthly salary of R15K - R25K (depending on experience and qualifications).
57 days ago

Senior Accountant
Location: Somerset West
Salary:
Somerset West – A local accounting firm is seeking a Senior Accountant who will be responsible to manage a portfolio of clients with reference to accounting processing, financial reporting, tax compliance, and compilation of annual financial statements.
5 days ago

Junior Accountant
Location: Somerset West
Salary:
Somerset West – My client, a local Accounting Firm, is seeking a Junior Accountant to manage a portfolio of clients, with responsibilities including accounting processing, financial reporting, tax compliance, and the preparation of annual financial statements.
5 days ago

External Sales - Wholesalers / Electrical / Building
Location: Montague Gardens
Salary:
Are you an experienced Sales representative currently calling on wholesalers, electrical contractors, building suppliers or hardware stores?Our client, based in Montague Gardens, is seeking a motivated and results-driven Sales representative to manage an established customer base while actively developing new business opportunities within the market.This is an excellent opportunity for a relations...
7 days ago

Facilities Administrator
Location: Cape Town
Salary:
The Facilities Administrator provides administrative, reception, customer service, helpdesk, and facilities support to ensure the efficient operation of client sites. The role acts as the first point of contact for visitors and clients while coordinating maintenance requests, contractor administration, invoicing, procurement support, and general office administration.
11 days ago

Front of House Manager
Location: Capetown
Salary: R 300 000.00 per annum highly negotiable
Based in the Winelands of Cape Town, this position is from Wednesday to Sunday - no evening shifts.
12 days ago

Diesel Technician
Location: Cape Town
Salary: Monthly
Our client in the commercial vehicle and automotive industry is seeking to employ a Diesel Technician to join their team based in Cape Town.Exciting Opportunity: Join a dynamic and forward-thinking team where your technical expertise will make an immediate impact while offering excellent opportunities for career growth and professional development.
13 days ago

Customer Care Representative (eCommerce & Operations)

Similar jobs you might be interested in:

Jobseekers

Recruiter

General