Customer Care Manager

 

Recruiter:

Sydsen

Job Ref:

JHB002251/CG

Date posted:

Tuesday, February 15, 2022

Location:

Pretoria, South Africa

Salary:

25 000 Monthly


SUMMARY:
Customer Care Manager (Technical/Aftersales) - Pretoria - Gauteng

JOB DESCRIPTION:

Our client is looking for a Technical & Aftersales Customer Care Manager to join their team in Pretoria.

Requirements: 
  • 3 years Aftersales Manager / Customer Care Manager / Team leader experience required
  • Technical knowledge of vehicles preferred
  • Motor industry experience advantageous
  • Experience in Contact Centre Operations preferable
  • Available ASAP
Responsibilities: 
  • People Management: Leading and developing a team of customer care agents
  • Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality. 
  • Carry out supervisory responsibilities in line with the company policy and procedures
  • Owning and driving performance metrics with the team to achieve customer promise expectations
  • Manage and maintain relationships with stakeholders such as customers, suppliers, other departments within the company and so forth.
  • Stats and Reporting
  • Solving complex customer service issues and proactively head off negative service trends through Quality Assurance, training etc.
About you:
  • Have an absolute passion for ensuring a great customer experience with every contact.
  • Excellent interpersonal and communication skills.
  • Proficiency in all Microsoft applications with exceptional data analysis skills.
  • Determination as a team player and decision making and leadership skills.
  • A sense of urgency

APPLY NOW!
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