Customer Care Manager

 

Recruiter:

Sydsen

Job Ref:

JHB002251/DT

Date posted:

Sunday, February 13, 2022

Location:

Pretoria, South Africa

Salary:

25 000 Monthly


SUMMARY:
Customer Care Manager (Technical/Aftersales) - Pretoria - Gauteng

JOB DESCRIPTION:

Our client is looking for a Technical & Aftersales Customer Care Manager to join their team in Pretoria.

Requirements: 
  • 3 years Aftersales Manager / Customer Care Manager / Team leader experience required
  • Technical knowledge of vehicles preferred
  • Motor industry experience advantageous
  • Experience in Contact Centre Operations preferable
  • Available ASAP
Responsibilities: 
  • People Management: Leading and developing a team of customer care agents
  • Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality. 
  • Carry out supervisory responsibilities in line with the company policy and procedures
  • Owning and driving performance metrics with the team to achieve customer promise expectations
  • Manage and maintain relationships with stakeholders such as customers, suppliers, other departments within the company and so forth.
  • Stats and Reporting
  • Solving complex customer service issues and proactively head off negative service trends through Quality Assurance, training etc.
About you:
  • Have an absolute passion for ensuring a great customer experience with every contact.
  • Excellent interpersonal and communication skills.
  • Proficiency in all Microsoft applications with exceptional data analysis skills.
  • Determination as a team player and decision making and leadership skills.
  • A sense of urgency

APPLY NOW!
Visit our Website for more opportunities:  />
FOLLOW OUR PAGE ON FACEBOOK, INSTAGRAM, AND LINKEDIN
SYDSEN RECRUIT - THE NEXT LEVEL OF EMPLOYMENT.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

Customer Care Agents
Location: Johannesburg
Salary: 8000 - 9000
Our customer care call center is looking for well articulated individuals with previous call center experience to provide customer care and customer service support to the organisation
10 days ago


Agent du service client / French - Customer care Agent
Location: Johannesburg
Salary: neg Monthly
We are looking for a dynamic and customer-focused French-Speaking customer care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.
1 day ago


Inventory Manager
Location: Johannesburg
Salary:
72 days ago


Junior Facilities Manager
Location: Johannesburg
Salary:
 JOB PURPOSE:South Point Management’s mission is to be a leading provider of clean, convenient, safe and affordable student accommodation nationally. We provide a springboard for students to realize their potential and aspirations by offering an inspiring space to learn, grow and make connections. In summary, an uncompromised environment and student life experience.
1 day ago


SUPERVISOR ONLINE AND SUPPORT CENTRE
Location: Johannesburg
Salary: Market related
To manage the Telebet and Online Support centre and ensure that all policies, procedures and standards are adhered to. Ensure excellent customer engagement, as well as accurate and timeous facilitation of telephonic betting services whilst living the 4 Racing values.
1 day ago


Used Car Sales Executive - Strijdom Park
Location: Johannesburg
Salary:
Used Car Sales Executive - Gauteng, Strijdom Park  #DriveYourcareerForward by working for a popular busy high volume vehicle brand.Seasoned Used Car Sales Executives wanted! Step into a high-volume dealership in Strijdom Park where your expertise, closing power, and drive for results will be rewarded. Take your sales career to the next level with a brand that’s built on performance.As a...
9 days ago


Used Vehicle Sales Executive - Gauteng, Northcliff
Location: Johannesburg
Salary:
#DriveYourcareerForward with a turbocharged opportunity at this well-established dealership.Our client, a reputable dealership in Northcliff is seeking a focused and committed Used Car Sales Specialist.The ideal candidate will have a passion for sales, a strong drive to meet and exceed targets, and a commitment to delivering exceptional customer service.  This role is integral to maintaining ...
8 days ago


National Warehouse, Logistics and Transport Manager
Location: Sandton
Salary:
9 days ago


OEM - Automotive Dealer Aftersales Controller - Gauteng, Northern Suburbs
Location: Johannesburg
Salary:
Remuneration: R 750 000 – R950 000 TCTC per annum – Benefits including Incentive, Company Vehicle, Fuel Card, Corporate Expense Card, Cell Phone Allowance, Provident Fund, Medical AidReporting to: Head of Dealer AftersalesPurpose of the job:Our client a leading OEM that is all about strengthening dealer partnerships and driving aftersales performance across South Africa and beyond requires a D...
13 days ago


Truck Sales Executive
Location: Johannesburg
Salary:
New role is available for a Truck Sales Executive for our client in the Truck Industry, based in Johannesburg Eastern Suburbs.
16 days ago


Create a free job alert for Customer Care Manager in Pretoria

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2025 Job Placements. All Rights Reserved.