Customer Care Consultant

Recruiter:

HR Genie

Job Ref:

CCCENV

Date posted:

Monday, February 21, 2022

Location:

Cape Town, South Africa

Salary:

Market related

SUMMARY:
Our client is looking for a Customer Care Consultant to join their team.

JOB DESCRIPTION:

Our client is looking for a Customer Care Consultant to join their team.

• Distributes, controls, and summarizes the results of the Customer Satisfaction Survey sent to Distributors.
• Manages box replacements to ensure they are processed and delivered on time and in full and ensures backorders are communicated.
• Reports irregularities and other non-conformities relating to customer complaints which forms part of the continual quality improvement process.
• Carries out all tasks according to relevant Standard Operating Procedures which are obtainable in each department.
• Maintains statistics, generates, and submit reports timeously by extracting from the Distributor Portal, company website
• Provides monthly reporting to Quality Assurance Manager.
• Provides reporting when requested and required for complaint trending.

Key Skills
• Problem-solving skills on Quality Assurance issues
• Administrative capabilities
• Data analysis and reporting skills
• Professionalism
• Determination to resolve and complete tasks
• Willingness to address challenging situations
• Shows interest and enthusiasm towards work
• Team player

Job Role: Customer Care Consultant

Industry: Other

Salary: Negotiable

Required Skills

3 Years of Experience

Qualifications

• Relevant Tertiary qualification related to Customer Service / Relations. Bsc in Quality or equivalent
• 2- 3 years experience in Quality Assurance involving the management of customer complaints is essential.
• Good understanding of products and their purpose of use and benefits is advantageous.
• 1-2 years experience in Customer Care or equivalent.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer care and operations Manager (Cape Town)
Location: Cape Town
Salary:
customer care and operations manager Cape Town R35000.00 - 45000.00 CTC per month depending on experience
10 days ago

Customer Care Supervisor - Cape Town
Location: Capetown
Salary: Market-related
The core function of this role is to supervise the team of customer care agents and provide a support role to the maintenance contract desk and workshop administration requirements.
33 days ago

Customer Care Agent (Hardware / Software)
Location: Stellenbosch
Salary:
Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a customer care Agent.As a customer care Agent, you will be the first line of support services for their company. Your purpose as a customer care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they ...
7 days ago

NB081026-4451- Tour Consultant- Somerset West
Location: Capetown
Salary: R12,000- R18,000 per month (based on experience)
NB081026-4451- Tour consultant- Somerset West
16 days ago

Procurement Administrator
Location: Cape Town
Salary:
Position Summary Multidisciplinary role incorporating various tasks and duties related to Office Administration, customer care / Frontline Reception (receiving of client’s guests, answering telephone calls for switchboard) & Helpdesk (processing work orders on CAFM system) for Maersk in all regions.
3 days ago

Wine Lounge Hostess (Fixed-Term)
Location: Stellenbosch
Salary:
A luxurious wine estate set among vineyards and mountain views in the Winelands is seeking a polished and professional WINE LOUNGE HOSTESS to join their team on a fixed-term basis
3 days ago

Senior Sales Executive - WC
Location: Blackheath
Salary: R25k - 30k per month + Medical Aid Provident Fund
Are you a hunter, ambitious, self-motivated, confident, and persistent? Look no further.
3 days ago

Sales Assistants | Cape Town | Upmarket Tobacco Retailer
Location: Capetown
Salary: Negotiable
We are looking for passionate, energetic, and confident SALES ASSISTANTS to drive positive energy and excitement around our brand and products.
10 days ago

Senior Sales Executive - WC
Location: Blackheath
Salary: R25k - 30k per month + Medical Aid Provident Fund
Are you a hunter, ambitious, self-motivated, confident, and persistent? Look no further.
11 days ago

Client Services Consultant - Insurance
Location: Cape Town
Salary: Monthly
Western Cape, CPT - Northern Suburbs TYGERVALLEY Basic Salary and commission (Market related, Negotiable)
17 days ago

Customer Care Consultant

Required Skills

Similar jobs you might be interested in:

Create a free job alert for Customer Care Consultant in Cape Town

Jobseekers

Recruiter

General