Customer Care Agent (Hardware / Software)

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006281/AM

Date posted:

Friday, May 15, 2026

Location:

Stellenbosch, South Africa

SUMMARY:
Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a Customer Care Agent.
As a Customer Care Agent, you will be the first line of support services for their company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.

POSITION INFO:
Key tasks include:

Handle general customer queries
Diagnose and troubleshoot customer problems
Resolve fundamental product technical issues
Assisting and training customers on the company’s products and software
Handling customer complaints.
Reporting customer issues
Product and software testing

Requirements Include:

Driver’s license own / reliable transport required
Fluent in English, any additional language is a plus
Matric
Additional certification in Client Services Management a plus
1+ years' experience in a similar role
Ability to work shifts and weekends
Knowledge of Golf is a plus
Strong technical skill

Knowledge, skills and attributes:

Proven work experience in Client Support Services
Proficiency in Microsoft Office Suite
Strong attention to detail
Strong conflict and change management skills
Strong communication and interpersonal skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time management skills, with the ability to prioritize tasks
Solid written and verbal communication skills
Honesty and Integrity
Eager to work in a fast paced and dynamic environment
Strong verbal and written communication skills
Strong interpersonal skills at all levels of the business
Critical thinker and strong problem-solving skills
Able to handle pressure and meet deadlines
Motivated, hardworking and enthusiastic individual
Able to work independently and be a team player

Shift hours:

Early Shift - 8:30am till 5:00pm
Late Shift - 13:30pm till 22:00pm
Grave Shift - 17:30pm till 02:00am

To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position.

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