Customer Business Solutions Specialist x 2

 

Recruiter:

Data Centrix

Job Ref:

JHB005838/Tebog

Date posted:

Thursday, March 10, 2022

Location:

Johannesburg, South Africa

Salary:

30000 Monthly


SUMMARY:
Our external client in the Logistics sector is looking for a Customer Business Solutions Specialist to work in collaboration with the Regional Customer Business Solutions Manager and will assist with commercialising and implementing the company Logistics Global Business Solutions (IS Solutions) among customers. The CBS Specialist will work within their specified perimeter and shall, take into consideration Commercial, Operational and IS constraints, to propose and implement a customer oriented optimized solution while using standard modules.

JOB DESCRIPTION:

Job Function:
Contribute to the information Management Global offer commercialisation
  • Raise Sales Force awareness and understanding of the Business Solutions and systems including the use of its different modules (LINK, LINK APP, LINK CONNECT/EDI, REPORTING)
  • Present the Global Business Solutions to clients.
  • Customise specific demo based on requirements.
  • Train customers on the Business Solutions Tools (LINK, LINK APP, LINK CONNECT, REPORTING)
  • Support the Front Office by producing KPI Dashboards and Reporting.
 
Design and propose an Offer
  • Analyse customer needs in terms of Business Solutions and write related requirements
  • Support tenders in terms of Business Solutions
  • Ensure customer Business Solutions development and proper deployment
 
Implement an offer
  • Write Business Offer operating process and ensure CBS network agreement
  • Write requirements needs and/or functional requirements specification of Business Solutions
  • systems evolution
  • Write specific requirements for EDI
  • Support Customers to all Business Solutions tools (LINK, LINK APP, LINK CONNECT,
  • REPORTING)
  • Ensure Level 1 support on Business Solutions applications to internal users
  • Design and create automated tracking reports on the Business Intelligence Platform.
  • Build and provide key indicators (KPI, KOI, KFI)
  • Manage overall implementation project or focused on an expertise (LINK CONNECT,Reporting)
 
Build Internal Monitoring Tools
  • Provide tools to teams in charge of Data Quality (DQ) for internal monitoring
  • Coordinate with MIS on technical issues raised by DQ issues
  • Monitor the quality of data collected in the transport management system and highlight discrepancies.
  • Control and Monitor the reliability of data in the tracking system
 
KPI Reporting & Dashboards
  • Organize the distribution of specific tracking reports through the use of the Business Intelligence Platform (IBM Cognos) based on client’s requirements (via KAM/GAM, Sales Department).
  • Assist with internal Cognos reporting needs as required by Senior stakeholders, Operational teams and Commercial.
  • Distribute tracking performance reporting and analysis to Operations Managers, Chief Operation Officer, Country MD and Regional MD and Commercial Directors
  • Analyse the data to evaluate each country’s performance based on pre-defined KPI’s.
  • Participate in Monthly and Quarterly Business reviews for presentation of performance on KPI’s.
 
System Gap Analysis
  • Detect potential dysfunctions and/or entries deficits in our business solutions systems and coordinate correctives actions with quality service (root causes)
  • React to any rising information related to process gaps
 
Continuous Improvements
  • Participate in continuous improvement plans
  • Propose and follow-up actions plan to improve performance / quality of service in association with Operations Managers and Sales teams
  • Follow-up and analyse the quality of service delivered to clients
  • Provide elements for customers’ contractual activity reviews
  • Participate in improvement plans and customer productivity implementation and monitoring
  • Conduct regular reviews with customer on Business Solutions deployment
 
Community  Networking
  • Exchange with others CBS on best practices
  • Come up with new ideas and participate in workshops relating to the Bollore internal tools evolution
  • Act as a pilot for any substantial functionalities made by MIS
 
Alert/Inform Management
  • Alert and report dysfunctions to Management
  • Inform Management of any significant quality service deterioration.
 
Competencies
  • Pro-active and assertive
  • Strong communication and presentation skills
  • Strong trouble shooting abilities
  • Ability to work with accuracy and to strict deadlines
  • Ability to work as part of team
  • Ability to prioritize and organize effectively.
  • Ability to analyse and interpret data
  • Ability to manage multiple tasks.
  • Good data mapping, data mining and data tracking abilities
  • Ability to travel locally and internationally (when required)
 
 
Education and Experience Requirements:
  • Bachelor's degree in a relevant discipline or equivalent combinations of education and work experience.
  • Extensive knowledge on Logistic Freight forwarder processes and supporting system landscapes.
  • Advanced knowledge of MS Office products including Excel, Word and PowerPoint with the ability of building Dashboards.
  • Experience working with Data visualisation tools, Tableau, Power BI etc.
  • Analytical Experience which includes data analysis, report compilation and data manipulation
  • Experience with functional specifications for EDI & API integration
  • 3-5 years of experience with Logistic systems or other major Transport Management systems (TMS) products.
  • Excellent English Proficiency

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

Sales Consultant
Location: Centurion
Salary:
Take Ownership of Your Sales Career in a Role That Rewards Drive
1 day ago


Will Sales Consultant
Location: Pretoria
Salary: R12 000 per month + commission
Responsible for engaging with clients to promote and sell services relating to wills/last testaments. This role involves conducting client consultations, reviewing wills, ensuring compliance with legal and regulatory standards while achieving individual sales targets.
1 day ago


Technical Sales Representative
Location: Johannesburg
Salary: Annual salary
Responsible for driving revenue by combining technical expertise with customer engagement, providing consultation, conducting product demonstrations and test work, and recommending optimal product solutions that deliver value to customers and support business growth
1 day ago


Key Accounts Manager – Mining
Location: Germiston
Salary:
Key Accounts Manager – Mining (Wadeville / Rustenburg)
1 day ago


Business Development Manager: Enterprise Sales
Location: Johannesburg
Salary: Annually
The Sales Consultant is responsible for generating new business by selling debit order and point-of-sale solutions, and related company products, to businesses within identified key market segments. They are required to manage a strong sales pipeline, build relationships with key individuals and ensure that new merchants are set up and trained correctly in order to meet or exceed sales targets. Th...
2 days ago


Finance and Insurance Manager
Location: Johannesburg
Salary: R18 000 Monthly
To manage and oversee all Finance & Insurance (F&I) functions within the dealership by structuring finance deals, ensuring regulatory compliance, and maximising profitability through the sale of value-added products, while delivering a seamless customer experience.
2 days ago


Senior Legal Advisor
Location: Johannesburg
Salary:
2 days ago


Sales Representative
Location: Johannesburg
Salary: 25000 Monthly
Seeking a dynamic and results-driven Sales Representative to join our growing team. This is an exciting opportunity for a self-motivated individual with a passion for customer service and a keen interest in heating and energy-efficient solutions.
2 days ago


3247 Infrastructure Engineer (Expert)
Location: Menlyn
Salary:
ESSENTIAL SKILLS:Deep knowledge of endpoint management tools including Microsoft Intune and VMware Workspace ONE.Demonstrated experience architecting and delivering Zero Trust implementations where device management isa primary enforcement point, designing end-to-end device trust, posture evaluation, and continuous compliance controls that feed identity and access decisions (e.g., Conditional Acce...
2 days ago


Software Implementation & Support Technician
Location: Johannesburg
Salary:
A leading industrial technology and software solutions provider is looking for a skilled Software Implementation and Support Technician to strengthen its Gauteng-based software team. This role is ideal for a professional with strong technical expertise and a passion for problem-solving in dynamic customer environments.
3 days ago


Create a free job alert for Customer Business Solutions Specialist x 2 in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2026 Job Placements. All Rights Reserved.