Customer Business Solutions Specialist x 2

Recruiter:

Data Centrix

Job Ref:

JHB005838/Tebog

Date posted:

Thursday, March 10, 2022

Location:

Johannesburg, South Africa

Salary:

30000 Monthly

SUMMARY:
Our external client in the Logistics sector is looking for a Customer Business Solutions Specialist to work in collaboration with the Regional Customer Business Solutions Manager and will assist with commercialising and implementing the company Logistics Global Business Solutions (IS Solutions) among customers. The CBS Specialist will work within their specified perimeter and shall, take into consideration Commercial, Operational and IS constraints, to propose and implement a customer oriented optimized solution while using standard modules.

JOB DESCRIPTION:

Job Function:
Contribute to the information Management Global offer commercialisation

Raise Sales Force awareness and understanding of the Business Solutions and systems including the use of its different modules (LINK, LINK APP, LINK CONNECT/EDI, REPORTING)
Present the Global Business Solutions to clients.
Customise specific demo based on requirements.
Train customers on the Business Solutions Tools (LINK, LINK APP, LINK CONNECT, REPORTING)
Support the Front Office by producing KPI Dashboards and Reporting.

Design and propose an Offer

Analyse customer needs in terms of Business Solutions and write related requirements
Support tenders in terms of Business Solutions
Ensure customer Business Solutions development and proper deployment

Implement an offer

Write Business Offer operating process and ensure CBS network agreement
Write requirements needs and/or functional requirements specification of Business Solutions
systems evolution
Write specific requirements for EDI
Support Customers to all Business Solutions tools (LINK, LINK APP, LINK CONNECT,
REPORTING)
Ensure Level 1 support on Business Solutions applications to internal users
Design and create automated tracking reports on the Business Intelligence Platform.
Build and provide key indicators (KPI, KOI, KFI)
Manage overall implementation project or focused on an expertise (LINK CONNECT,Reporting)

Build Internal Monitoring Tools

Provide tools to teams in charge of Data Quality (DQ) for internal monitoring
Coordinate with MIS on technical issues raised by DQ issues
Monitor the quality of data collected in the transport management system and highlight discrepancies.
Control and Monitor the reliability of data in the tracking system

KPI Reporting & Dashboards

Organize the distribution of specific tracking reports through the use of the Business Intelligence Platform (IBM Cognos) based on client’s requirements (via KAM/GAM, Sales Department).
Assist with internal Cognos reporting needs as required by Senior stakeholders, Operational teams and Commercial.
Distribute tracking performance reporting and analysis to Operations Managers, Chief Operation Officer, Country MD and Regional MD and Commercial Directors
Analyse the data to evaluate each country’s performance based on pre-defined KPI’s.
Participate in Monthly and Quarterly Business reviews for presentation of performance on KPI’s.

System Gap Analysis

Detect potential dysfunctions and/or entries deficits in our business solutions systems and coordinate correctives actions with quality service (root causes)
React to any rising information related to process gaps

Continuous Improvements

Participate in continuous improvement plans
Propose and follow-up actions plan to improve performance / quality of service in association with Operations Managers and Sales teams
Follow-up and analyse the quality of service delivered to clients
Provide elements for customers’ contractual activity reviews
Participate in improvement plans and customer productivity implementation and monitoring
Conduct regular reviews with customer on Business Solutions deployment

Community Networking

Exchange with others CBS on best practices
Come up with new ideas and participate in workshops relating to the Bollore internal tools evolution
Act as a pilot for any substantial functionalities made by MIS

Alert/Inform Management

Alert and report dysfunctions to Management
Inform Management of any significant quality service deterioration.

Competencies

Pro-active and assertive
Strong communication and presentation skills
Strong trouble shooting abilities
Ability to work with accuracy and to strict deadlines
Ability to work as part of team
Ability to prioritize and organize effectively.
Ability to analyse and interpret data
Ability to manage multiple tasks.
Good data mapping, data mining and data tracking abilities
Ability to travel locally and internationally (when required)

Education and Experience Requirements:

Bachelor's degree in a relevant discipline or equivalent combinations of education and work experience.
Extensive knowledge on Logistic Freight forwarder processes and supporting system landscapes.
Advanced knowledge of MS Office products including Excel, Word and PowerPoint with the ability of building Dashboards.
Experience working with Data visualisation tools, Tableau, Power BI etc.
Analytical Experience which includes data analysis, report compilation and data manipulation
Experience with functional specifications for EDI & API integration
3-5 years of experience with Logistic systems or other major Transport Management systems (TMS) products.
Excellent English Proficiency

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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