Customer Accounts Administrator

SUMMARY:
A Well-established printing and publishing firm has an opportunity for an experienced Customer Accounts Administrator to join their team on the outer skirts of Pretoria-East
 
Pretoria-East and Kempton Park would be ideal areas to stay in
Working hours:  Monday – Friday:  07h30 - 16h30

POSITION INFO:
Minimum requirements:

• 5+ years’ experience in customer service, account management, or a similar role.
• Excellent communication and interpersonal skills.
• Excel intermediate – advance level and google sheets experience non-negotiable
• Relevant tertiary education would be an advantage
• Strong attention to detail and accuracy.
• Proficiency in Office 360 Suite and experience with CRM software is essential.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-solving skills and a proactive approach to resolving issues.
• Ability to work efficiently under pressure.

• Process customer quotes and orders accurately and in a timely manner.
• Maintain customer accounts and update information as needed.
• Respond promptly to customer inquiries via phone, email, or in-person.
• Resolve customer issues and complaints efficiently and professionally.
• Collaborate with sales and other internal teams to ensure customer satisfaction.
• Generate quote requests and jobs and follow up on outstanding payments.
• Assist with inventory management and tracking of product availability.
• Prepare reports and analyse customer data to identify trends and opportunities for improvement
• Maintain confidentiality of customer information and adhere to data protection policies.

NB! This job is now closed. You can apply for other jobs by uploading your CV.