Customer & Venue Specialist

SUMMARY:
This role combines customer support, client management, sales, and venue partner engagement within a growing marketplace environment.

POSITION INFO:

 Customer & Venue Specialist

Join a fast-moving marketplace business connecting clients with flexible workspace and venue solutions.

Remote (South Africa)  | UK Hours (09:00 – 17:00 UK) | R25,000 – R40,000 per month

About Our Client

Our client is a growing technology-driven marketplace focused on helping businesses find and book flexible workspace solutions, meeting rooms, and event spaces. They work closely with both clients and venue partners to deliver a seamless and high-quality booking experience across multiple workspace solutions.

This is a fast-paced, commercially focused environment where responsiveness, relationship-building, and proactive problem-solving are highly valued. The business is looking for someone who enjoys taking ownership, moving quickly, and contributing directly to growth.

The Role: Customer & Venue Specialist

This role combines customer support, client management, sales, and venue partner engagement within a growing marketplace environment. You will be responsible for managing inbound client enquiries, sourcing suitable workspace and venue solutions, building relationships with venue partners, and helping convert enquiries into successful bookings.

You’ll play a key role in ensuring both clients and venue partners receive a high-quality experience while helping grow the platform’s network and repeat business opportunities.

Key Responsibilities

• 2+ years of experience in customer service or customer support within a fast-paced online environment handling calls, emails, and live chats
• Manage inbound customer enquiries across Intercom, email, phone, and Slack
• Respond to workspace and venue enquiries including day offices, meeting rooms, part-time offices, and event spaces
• Convert enquiries into bookings by understanding client requirements and presenting suitable options
• Source and secure relevant, high-quality venue options for clients
• Build and maintain strong relationships with clients and venue partners
• Conduct product demos and onboard new clients and venue partners
• Follow up consistently to move conversations and deals forward efficiently
• Build a pipeline of new venue partners and support onboarding processes
• Coordinate regular account check-ins and quarterly reviews with key clients
• Gather feedback from clients and venue partners to improve overall service delivery
• Maintain organised records, reporting, and communication across multiple systems and platforms

About You

• 2+ years of experience in customer support, account management, sales support, or client-facing operations
• Experience handling customer communication across phone, email, and live chat platforms
• Comfortable working with technology, software platforms, reporting tools, and CRM systems
• Strong communication skills with the ability to manage multiple conversations and priorities simultaneously
• Commercially aware with the ability to identify opportunities to grow client accounts
• Confident presenting solutions, running demos, and speaking directly with clients
• Highly organised, proactive, and responsive in a fast-paced environment
• Strong follow-up skills with the ability to keep tasks and conversations moving forward
• Comfortable learning and adapting to new technologies and systems such as Intercom, Slack, and AI tools
• Experience working within a startup or fast-growth environment is advantageous
• Experience within workspace, venue, hospitality, or flexible office environments is beneficial but not essential