Credit Controller Supervisor

SUMMARY:
Our client is an expert Solutions Partner that provides customized employee solutions for all business sectors.

POSITION INFO:
Role: Credit Controller Supervisor

Purpose of the Role: Oversee credit control activities, lead a team and drive process improvement to minimize credit risk and optimize accounts receivable.

Location: Riverhorse Valley Durban

Industry:  Temporary Employment Services 

Start Date: Immediate


Qualification and Experience:

• Matric 
• Tertiary - Relevant degree
• Minimum 3–7 Years in Credit Control: Preferably within TES, staffing, or service-based industries.
• Portfolio Management: Experience managing high-value debtor books (often exceeding R30 million), with 30-day or shorter payment terms.
• Client Engagement: Proven track record of handling escalated queries, negotiating payment plans, and maintaining strong client relationships.
• ERP & Accounting Systems: Proficiency in systems: Sage, SAP, or Accpac
• A clear criminal and credit record.

• Advanced Excel: Pivot tables, VLOOKUPs, and data analysis for debtor trends.
• Automation & Process Improvement: Identifying inefficiencies and implementing tech-driven solutions to streamline collections.
• Reconciliations: Strong ability to reconcile complex accounts.

• Team Leadership: Mentoring junior credit controllers, setting KPIs, and driving performance.
• Communication: Clear, assertive, and diplomatic—essential for client negotiations and internal reporting.
• Problem-Solving: Quick thinking in resolving disputes, identifying root causes of delayed payments, and proposing actionable solutions.
• Resilience & Tenacity: Ability to thrive under pressure and maintain professionalism in challenging debtor situations

• Credit Risk Assessment: Ability to evaluate client creditworthiness, set credit limits, and monitor exposure.
• TES Industry Acumen: Understanding of TES billing cycles, client contracts, and labour-related financial nuances (e.g., wage reimbursements, statutory deductions).
• Debt Recovery Strategies: Skilled in proactive collections, dispute resolution, and legal escalation procedures.
• Compliance & Legislation: Familiarity with South African labour laws, BCEA, LRA, and POPIA as they relate to credit control and client data.
• Financial Reporting: Competence in preparing aged debt reports, cash flow forecasts, and debtor performance dashboards for senior management.
• All other related duties