Credit Controller - Medical Aid Claims & Debtor Management (Radiology Practice)

SUMMARY:
Credit Control, debtors, medical aid liaision

POSITION INFO:

Location:  Head Office – Alberton

Our Values: Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Are you interested in…

Joining a dynamic team where you can make a real impact in patient care?
Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day in a radiology environment includes:

• Working closely with the rest of the team to provide superior diagnostic and interventional services.
• Collaborating with physicians and healthcare providers to ensure accurate, timely patient diagnoses.
• Managing patient care with compassion and professionalism, ensuring comfort and safety throughout their visit with us.
• Contributing to a fast-paced, evolving environment where your skills are valued and continuously honed.
   

Minimum Requirements:

•  Matric. Qualification / Certification relevant to Credit Control advantageous
• Intermediate Word, Excel, Outlook
• At least 2 years’ experience in a similar role in a healthcare environment
• Experience with collection of medical aid debt across a broad spectrum of the healthcare market
• Computer literate, preferably on systems such as HIMS within a healthcare environment and able to adjust to using different technologies.
• Experience working in Credit Control in a Radiology environment advantageous
• The ability to plan and prioritise workload is crucial
• High level interpersonal skills and able to develop and maintain positive relationships with branches, hospital staff, patients and medical aids
• Strong verbal and written communication skills and ability to communicate with people clearly and effectively at all levels (both verbal and non-verbal communication)
• Great attention to detail, accuracy and ability to work under pressure
• Stable track record
  
  

Main Responsibilities:

• Meeting financial targets and strict deadlines.
• Review and understand your aged analysis and identify areas of concern.
• Reconcile remittances from the medical aid and take the appropriate action on any rejected account(s).
• Review all rejected claims for PMB benefits, review ICD10 coding and resubmit to the funds for payment.
• Understand and apply the scheme rules for your allocated medical aids.
• Maintain the outstanding debtor days below 25 days.
• Use the system diary effectively and action the diary notes daily.
• Respond to member queries - telephonic or in writing within the same day.
• Share knowledge and skills with your colleagues.
• Always remain calm and professional regardless of the circumstances.
• Take responsibility for a query and follow through to finalization.
• Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice.
• Ensure you live the vision and values of the company:
• Company Mission statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
• Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
• Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities.

Hours of Work:

•  Monday – Friday on a bi-weekly rotational basis:

            07:30 – 16:00 or 08:00 – 16:30

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff. 

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.

We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands-on and closely involved with the team.

We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.

We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure.

We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.

Ready to make a difference? Apply today to become part of a team that cares about your success and
well-being.