Credit Controller

SUMMARY:
Our client, a well-established player in the FMCG industry, is seeking a highly organised and proactive Credit Controller to join their finance team. The successful candidate will be responsible for managing the credit control function efficiently, ensuring timely collections, account maintenance, and strong customer relationship management. The ideal candidate must have a minimum of a National Diploma and experience within the FMCG environment.

POSITION INFO:
Minimum Requirements:

• National Diploma in Finance, Accounting, or a related field (essential)
• Minimum of 3–5 years’ experience in a credit control role within the FMCG industry
• Proficient in Microsoft Excel and financial systems (e.g., SAP, Pastel, Syspro, or similar)
• Strong knowledge of credit control processes and accounting principles
• Excellent communication and negotiation skills

• Accounts Receivable & Collections:
  • Follow up on outstanding customer accounts to ensure the timely collection of payments
  • Allocate customer payments accurately to the correct accounts and invoices
  • Investigate and resolve payment discrepancies or queries promptly
  • Ensure that customer statements are prepared and distributed on time each month
  • Contact customers to secure payment and maintain a healthy aging profile
• Reconciliations & Account Management:
  • Prepare and maintain accurate account reconciliations for assigned accounts
  • Monitor and manage credit limits and payment terms
  • Escalate overdue accounts and recommend accounts to be handed over when necessary
  • Maintain detailed and accurate records of all communications with customers
  • Perform account maintenance, including updating contact information and credit terms
• Administrative Duties:
  • Perform filing, scanning, and document management for all credit-related documentation
  • Ensure that all invoices, statements, credit notes, and remittances are well organized and filed
  • Maintain documentation required for audits and compliance checks
  • Assist with the preparation of month-end reports related to receivables and collections
• Reporting & Compliance:
  • Generate regular reports on overdue accounts, collection efforts, and disputed amounts
  • Provide input into credit risk assessments and assist with reviewing customer credit applications
  • Ensure compliance with company credit policies and procedures
  • Support internal and external audit processes related to accounts receivable
• Customer Service & Collaboration:
  • Act as the first point of contact for customer billing and payment queries
  • Build and maintain strong relationships with customers to foster timely payments
  • Liaise with internal departments (Sales, Logistics, and Customer Service) to resolve issues impacting payment
  • Collaborate with finance team members to support accurate financial reporting and a smooth month-end close

• Strong attention to detail and accuracy
• Results-driven with a proactive approach to collections
• Ability to handle pressure and meet tight deadlines
• Solid interpersonal and customer service skills
• Professional, ethical, and resilient