Couple (Maintenance Manager + Reservations / Receptionist / FOH)

SUMMARY:
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POSITION INFO:

This unique bush lodge - nestled within hedges and shrubs - needs a couple to help manage their lodge…We are looking for your maintenance expertise, experience and skill and your partner’s FOH/ Reception expertise to supervise & manage our lodge. Are you the couple to fill this opportune position…?

Ideally this is a position to be filled by a Couple (Maintenance Manager + Reservations / FOH / Receptionist)

To supervise, control and coordinate maintenance staff engaged in renovation, refurbishing, repairs and maintenance of the resort’s structures, buildings and amenities.

Duties and responsibilities

• Supervise maintenance staff, which includes work allocation, and problem resolution; evaluates performance and makes recommendations to Lodge Manager.
• Monitors contractors to achieve peak productivity
• Ensures repairs are carried out
• Plan routine maintenance tasks.
• Budget and allocate resources to accomplish desired and planned projects
• Perform and supervise refurbishment of chalets, boardwalks and other amenities.
• Ensure the efficient use of resources
• Responsible for the requisition of materials
• Ensures that tools and equipment are safe and secure and allocates and controls the use of tools and other resources.
• Supervise, delegate and allocate staff
• Ensure that staff performs tasks as instructed, in order to achieve the desired results.
• Attends to staff grievances and complaints,

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Qualifications, Experience and Competencies

• Grade 12
• 3-5 years relevant maintenance experience
• 1-2 years’ experience coordinating independent projects or tasks
• 5 years in building/ trade environment
• Hand and Power tools basic carpentry, electrical, plumbing and Brick laying.

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Reservations / Reception / FOH

Duties:

To manager FOH / Reception / Reservation

• Maintain a positive attitude and friendly demeanor.
• Welcome guests
• Manage incoming calls
• Perform reservation requests
• Respond to all guest questions and requests.
• Manage guest bookings and reservations.
• Keep a tidy and orderly work space.
• Verify customer information and payment options,
• Determining rooms available
• Assign rooms and respond to customers with confirmation emails or letters.
• Accept payments
• Check guests out.
• Administration
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Must have

• Min 1- 2 yrs exp in Reservation & / FOH
• Min 1 -2 yrs exp in Reception
• Previous exposure to a Lodge / Hotel environment
• Pref a tertiary education in related field

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Qualification

• Matric
• Relevant tertiary qualification would be advantageous
• Strong working knowledge of the Microsoft Office Suite and other relevant computer programs.

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Soft Skills

• Friendly demeanor.
• Problem Solving.
• Multi-tasking

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Must have previous exp in hospitality Reservations / FOH / Reception

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For the guest orientated, this position holds ample opportunities within the Group as a whole

NB! This job is now closed. You can apply for other jobs by uploading your CV.