Couple Field Guide and FOH

SUMMARY:
JOB SUMMARY
We are looking to appoint a dedicated and committed Couple Field Guide and FOH.
Field Guide Duties and Responsibilities include:

• Game Drives.
• Bush walks.
• Hosting of guest.
• Monitoring of key species.
• Data collection.
• Assist with security.
• Willing to assist in all departments.

• Hosting guests for Breakfast, Lunch and Dinner Service
• Courtesy calls daily
• Assisting with Check ins and check out
• Assisting with Early departures and late arrivals

• Front Office Day sheets, gate access manifest, guest’s info., guest invoicing
• Waiters, Venues and service

POSITION INFO:
Requirements:

• FGASA NQF2/NQF4 - Trails Guide (VPDA Theory and Practical assessments completed)
• Advanced Rifle Handling (ARH)
• Valid NDT registration.
• Valid PrDP license.
• Valid First Aid certificate.
• Previous experience as a Field Guide.
• Computer literacy skills including Excel, Word, Power point.
• Fluent in English and Afrikaans spoken and written.
• Positive, passionate attitude and sense of responsibility.

• 4x4 and off-road driving experience.
• Ability to work in a team environment.
• Excellent communication skills and the ability to interact with people from diverse backgrounds.
• Excellent organization skills, punctuality, commitment, and precision.
• Pro-activity, self-motivation, flexibility.

1. Hospitality Management Diploma/Degree – Preferred but not always required if experience is extensive.
2. Previous Lodge Experience – At least 2-3 years in a similar role at a 4-star (or higher) lodge.
3. Front Office/FOH Experience – Experience handling guest check-ins, reservations, and concierge services.
4. Financial/Admin Skills – Basic bookkeeping, invoicing, and cash-up procedures.
5. Knowledge of Reservation Systems – Experience with Panstrat, Opera, ResRequest, or similar lodge PMS is beneficial.
6. Valid Driver’s License – Often required for guest transfers or lodge errands.
7. First Aid Certification – Advantageous for guest safety.
8. Fluent in English – Additional languages (Afrikaans, French, German) are a plus.

1. Excellent Guest Relations – Friendly, professional, and able to handle guest concerns efficiently.
2. Strong Communication – Clear verbal and written communication with guests, staff, and management.
3. Multi-tasking Ability – Managing reservations, check-ins, guest activities, and problem-solving at the same time.
4. Attention to Detail – Ensuring high standards in guest service, cleanliness, and lodge presentation.
5. Team Leadership – Ability to coordinate and assist other lodge departments (housekeeping, F&B, activities).
6. Organizational Skills – Managing bookings, schedules, and lodge logistics smoothly.
7. Problem-Solving & Conflict Resolution – Handling guest complaints or unexpected operational issues professionally.
8. Computer Literacy – Microsoft Office (Word, Excel, Outlook), online booking platforms, and POS systems.
9. Basic Accounting Knowledge – Handling petty cash, processing payments, and preparing reports.
10. Cultural Awareness – Working with international guests and staff from diverse backgrounds.