Costing and Warranty Administrator

SUMMARY:
Costing and Warranty Administrator

POSITION INFO:

MAIN JOB FUNCTIONS:

• To ensure that the warranty administration related to the service department is updated and accurate.
• Directly responsible to the Service Manager.
• Relationships with Customers and company staff.
• Capital expenditure: No purchasing authority.
• Operational expenditure: No credit note authority.
• Ensure that vehicles under warranty are registered on the warranty system.
• Cross departmental disciplines.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Check Job Cards daily.
• Sales, manufacturing dates are correct.
• Chassis and engine numbers correct.
• Check service history.
• Check extra work required.
• Correct allocation of costs.
• Process invoices for outwork accurately and timeously.
• Quotations, when necessary.
• Correct labour costs to be allocated to repair costs.
• Correct errors in warranty claims, when necessary.
• Do general costing accurately.
• Check work in progress.
• Attend to queries and corrections.
• Do job card reversals, when necessary.
• Check that previous day’s invoices are reflected on system.
• Compile necessary reports.
• Assist with warranty administration when necessary.
• Assist with service calls when necessary.
• Banking.
• Track debtors.
• Track outstanding cash.
• Process warranty and maintenance claims accurately daily.
• Check claim queue daily.
• Check age analysis weekly.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Adhering to Jaguar Land Rover Manufacture warranty policy and procedures.
• Self-audit job cards.
• Preparation of the warranty and maintenance remittance.
• Follow up on delayed payments and queries.
• Follow up on car hires daily to update Dealer Portal.
• Process warranty claims accurately daily.
• Submit PA ‘s daily.
• Check age analysis weekly.

EXPERIENCE AND QUALIFICATIONS:

• Matric.
• Computer Literacy, preferably in SPL Automate/Pinnacle.