SUMMARY:
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POSITION INFO:
Job Title: Costing Warranty Clerk
Location: Port Elizabeth/Gqeberha
Job Type: Full-time
Job Summary:
The Costing Warranty Clerk in the Automotive Industry is responsible for managing and processing warranty claims related to vehicle parts, components, and services. This role involves ensuring all warranty-related costs are accurately calculated, documented, and tracked, from labour to parts replacement.
Key Responsibilities:
- Review, assess, and process customer warranty claims for automotive parts and services, ensuring compliance with the manufacturer’s policies and standards.
- Validate claim details, ensuring proper documentation such as proof of purchase, vehicle details, and service records are complete.
- Collaborate with service departments and external repair centers to verify claim validity and scope of work.
- Calculate and document the accurate costs of warranty claims, including parts, labour, diagnostic time, and shipping costs.
- Ensure parts costs are consistent with the manufacturer’s pricing or agreed-upon pricing structures.
- Maintain detailed records of warranty costs for each claim and track any discrepancies or adjustments.
- Generate reports on warranty claims and costings as required by management or finance.
- Assist with monthly, quarterly, and annual warranty cost reconciliation for financial reporting.
- Monitor warranty cost trends, including parts usage, labor time, and return rates, and report findings to the warranty and finance teams.
- Prepare ad-hoc reports regarding warranty performance, cost analysis, and supplier performance.
- Work closely with automotive service departments, suppliers, and manufacturers to resolve warranty claims and disputes.
- Act as a liaison between the claims department and the finance department, ensuring accurate costing and reporting.
- Communicate with customers (dealers or individuals) to resolve any queries related to their warranty claims or costs.
Required Skills and Qualifications:
- Education:
- High school diploma or equivalent required.
- Experience:
- Minimum of 2 years of experience in automotive warranty administration or costing.
- Prior experience in the automotive industry, preferably with a focus on parts, repairs, or service departments.
- Familiarity with automotive manufacturers' warranty policies and procedures is highly beneficial.
- Technical Skills:
- Proficiency in Microsoft Excel and other Microsoft Office applications
How to Apply:
Interested candidates are invited to submit a resume and cover letter outlining their experience and qualifications to
Please mention "Costing Warranty Clerk" in the subject line.
