Controller

Recruiter:

Ingenious personnel

Job Ref:

Aftermarket Controll..

Date posted:

Saturday, February 28, 2026

Location:

Cape Town, South Africa

Salary:

TBC

SUMMARY:
Service Operations Controller – Technician Scheduling & Customer Support

POSITION INFO:

This role supports the Product Support team and technicians by ensuring best management practices are followed.

Key responsibilities include:

Meeting performance criteria
Achieving service delivery objectives.
Following procedures and promoting a customer-focused service.
Implementing and maintaining actions aligned with the company''s strategic vision.
Schedule, plan, and communicate the technician’s service activity to relevant staff member(s) and customers.
Assigning of technicians to attend to services, breakdowns, engineering, spray booths, and booking of all jobs on mobile tech.
Following up on all WIP jobs in progress, daily
Follow up daily on all work-in-progress (WIP) jobs.
Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.
Plan and arrange for machines to be brought to the workshop, assign technicians, and oversee the process until the machine is delivered.
Coordinate with internal customers, as well as the New and Used Sales and Rental departments.
Compile a monthly sustainability report.
Invoice completed jobs within three working days, ensuring jobs are opened and closed according to company standards, with accuracy and timeliness.
Submitting of tax invoices and job cards to customers for chargeable & maintenance work
Preparing quotations, submitting, following up with the customers, and submitting to Product Support to follow up on order numbers.

Must-have requirements:

Grade 12 / Matric + 3 years relevant experience.
A National Diploma in Business Management is an advantage.
Advanced/expert computer literacy in MS Outlook, Word, and Excel.
Minimum of 3 years working experience working closely with technicians within the automotive industry or material handling or logistics industry or similar.
Maintaining and updating information on the database.
Excellent communication skills.

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