SUMMARY:

Training & Development Manager (6-Month Contract)

POSITION INFO:

Key Responsibilities

• Design, develop and implement training programmes aligned with operational requirements.
• Manage and coordinate training activities across teams.
• Coach, mentor and develop employees to improve individual and team performance.
• Monitor training effectiveness and identify areas requiring improvement.
• Prepare daily, weekly and monthly training and performance reports.
• Analyse operational and quality assurance data to identify training needs.
• Manage training budgets and support resource planning.
• Ensure compliance with company policies, procedures and governance requirements.
• Work closely with stakeholders to drive continuous improvement and operational efficiency.
• Introduce innovative learning solutions and digital training tools.

Minimum Requirements

• Diploma or Degree in Training & Development, Logistics, Business or a related field (essential).
• Minimum 4 years' experience in training and development within a customer-facing or operational environment.
• Proven experience designing, implementing and managing training programmes.
• Experience measuring training effectiveness and analysing performance data.
• Strong reporting skills, including daily, weekly and monthly performance reporting.
• Experience within a fast-paced operational, retail, logistics or digital commerce environment would be advantageous.
• Relevant Learning & Development certifications would be advantageous.

Key Skills & Competencies

• Strong leadership, coaching and mentoring abilities.
• Excellent communication and interpersonal skills.
• Analytical thinking and problem-solving skills.
• Strong planning, organisational and reporting abilities.
• Customer-focused with a passion for employee development.
• Ability to work under pressure and manage multiple priorities.
• A proactive approach to continuous improvement and innovation.