Contact Centre Agent

Recruiter:

Cre8work

Job Ref:

2936627096

Date posted:

Friday, March 18, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Job description

Requirements

§ Matric is compulsory

§ Strong communication skills

§ Presentable

§ Clear criminal record

Duties and Responsibilities

Answering phones from customers professionally and responding to customer inquiries and complaints
Researching required information using available resources
Handling and resolving customer complaints regarding product sales to customer service problems
Providing customers with the organization’s service and product information
Processing forms, orders, and applications requested by the customers
Identifying, escalating priority issues and reporting to the high-level management
Following up complicated customer calls where required
Obtaining and evaluating all relevant data to handle complaints and inquiries
Recording details of comments, inquiries, complaints, and actions taken
Managing administration, communicating and coordinating with internal departments
Technical expert in related computer applications
Able to maintain customer confidentiality
Act as liaison between the company and its internal and external current and potential customers
Accept ownership for effectively solving customer issues, complaints, and enquiries, keeping customer satisfaction at the core of every decision and behavior
Management of inbound and outbound customer interactions at a timely manner
Follow communication “scripts” when handling different topics
Identify customer needs, clarify information, research every issue and provide solutions and or alternatives
Update existing customer information
Identify and escalate priority issues
Seize opportunities up to sell products when they arise
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Updates job knowledge by studying new product descriptions, participating in internal and external educational opportunities
Meet personal / team qualitive targets

Adhere to standard guidelines, recommending improved procedures

Similar jobs you might be interested in:

Contact Centre Agent – Travel & Reservation
Location: Johannesburg
Salary:
60 days ago

Account Executive: Contact Centre
Location: Pretoria
Salary: Market Related
Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.
9 days ago

Dialer Manager
Location: Johannesburg
Salary:
Dialer Manager We are recruiting for a Dialer Manager to join our client’s dynamic contact centre team based in Kempton Park. The ideal candidate will have a strong background in managing outbound and/or inbound dialer systems, ensuring campaigns run efficiently while maximising productivity and maintaining compliance with relevant regulations.
4 days ago

GSOC Client Service Delivery Agent
Location: Pretoria
Salary:
84 days ago

Senior Research Clinician (Mycology - 36 Months Contract - WHC)
Location: Johannesburg
Salary: Monthly
Background:Wits Health Consortium (Pty) Limited ("WHC") is a wholly-owned Company of the University of the Witwatersrand, Johannesburg (South Africa) under its Faculty of Health Sciences.WHC provides Faculty with a legal framework within which to operate the research and other activities necessary to support its academic objectives. In addition, WHC offers a range of products and services to Acade...
1 day ago

Development Engineer - Data Centres
Location: Midrand
Salary: R1,2 Mil CTC pa
Giant in the data centres industry is seeking a Development Engineer for the design of their leading data centre infrastructure across AfricaCPT or JHB based | R1,5 Mil CTC pa | Start ASAP
4 days ago

Senior Mechanical Engineer
Location: Johannesburg
Salary:
We’re recruiting on behalf of a Johannesburg-based client looking for a skilled and experienced Senior Mechanical Engineer with a strong background in HVAC systems and building services design. This is an excellent opportunity for a proactive engineer ready to lead complex mechanical projects in the property and data centre sectors.
4 days ago

Center Finance Manager
Location: Pretoria
Salary: R 1 100 000 Annually
We're Hiring: A centre Finance Manager – Property Management. Are you a finance professional with a passion for property? Join a leading property management company as a centre Finance Manager and play a key role in the financial success of high-performing commercial centres.
4 days ago

Financial Accountant
Location: Johannesburg
Salary: 400000
A leading group, within the education and training sector, is looking for a driven Financial Accountant to join one of their fast-paced divisions. This is an excellent opportunity to gain exposure to a shared services environment while adding strategic value to the finance team.
20 days ago

Call Centre Agent
Location: Johannesburg
Salary:
An exciting opportunity exists for dynamic X factor individuals with a passion for customer service.Â We aim to provide a simply brilliant customer experience on every customer interaction, by positively engaging and enhancing customer loyalty and value, through providing solutions and resolving customer queries in an efficient manner.
21 days ago

Contact Centre Agent

Similar jobs you might be interested in:

Create a free job alert for Contact Centre Agent in Johannesburg

Jobseekers

Recruiter

General