Contact Centre Administrator - Hausa Speaking Fluent

 

Recruiter:

Believe Resourcing (Pty) Ltd

Job Ref:

3974729441

Date posted:

Tuesday, February 22, 2022

Location:

Cape Town, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Job Purpose:

Content Moderators create moments that make a difference by taking ownership of video content in alignment with client and business strategies.

Responsibilities:

  • Proactively moderate and audit uploads taking the time to understand the needs of customers and the client
  • Taking ownership for all videos in respective language queue
  • Providing accurate monitoring of content on first instance Requirements

Requirements:

  • Fluency in Hausa language with additional knowledge of Hindi and English
  • Prior user-generated content (UGC) moderation (Advantageous)
  • Passion for social media
  • Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
  • Experience in content mining and reviewing
  • Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
  • Ability to evaluate content in line with content and business policies
  • Strong analytical and research skills with attention to detail
  • Ability to work in fast and evolving workflows
  • Ability to maintain a high degree of confidentiality
  • Adhere to strict deadlines

This job description is not exhaustive you may be required to perform other additional duties as and when required

 

 

 

 

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