Contact Agent – New Business

Recruiter:

Skillsgro

Job Ref:

Date posted:

Monday, September 7, 2026

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
Contact Centre Agent – New Business | Johannesburg

POSITION INFO:

Job Title

Contact Agent – New Business

Location

Johannesburg / Gauteng

Salary & Commission

First month: Basic CTC of R5,000
From the second month: Basic CTC of R5,000 + R3,000 attendance allowance + commission
Commission: R500 per deal for 1–7 deals signed and paid in a month
Commission: R1,000 per deal for 8 or more deals signed and paid in a month
The R3,000 attendance allowance is subject to meeting the required attendance and performance expectations.

Minimum Requirements

Matric.
1–3 years’ experience in call centre or telesales.
Strong written and verbal communication skills.
Excellent listening and interpersonal skills.
Strong rapport-building abilities.
Patient and empathetic approach.
Good time management and organisational skills.
Adaptable and comfortable working in a fast-paced environment.
Strong troubleshooting and problem-solving abilities.
Computer literate.
Ability to learn and understand products and services quickly.
Previous experience within financial services, insurance, wealth management or related industries would be advantageous.

Duties & Responsibilities

Pitch products and services to prospective clients.
Source and contact leads from various databases.
Identify potential new business opportunities.
Book appointments for Financial Advisors with prospective clients.
Manage appointments in line with Financial Advisor diaries.
Work closely with Financial Advisors and their teams.
Engage professionally with a target market consisting primarily of medical professionals.
Meet daily, weekly and monthly sales and appointment-booking targets.
Contribute to new business revenue.
Maintain a professional and customer-focused approach during all interactions.

Working Hours

Standard working hours apply.
On Tuesdays and Thursdays, working hours may be extended until 18:30 if required to meet targets.
If weekly targets are not achieved, additional hours may be required.
If the overall target is not achieved over a two-week period, Saturday work may be required.

Performance Target

The successful candidate will be required to achieve a target of 10 new appointment bookings per week.

The ideal candidate will be highly motivated, target-driven, resilient and confident when engaging with prospective clients.

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