SUMMARY:
Contact Centre Agent – New Business | Durban
POSITION INFO:
Job Title
Contact Agent – New Business
Location
Durban, KwaZulu-Natal
Salary & Commission
- First month: Basic CTC of R5,000
- From the second month: Basic CTC of R5,000 + R3,000 attendance allowance + commission
- Commission: R500 per deal for 1–7 deals signed and paid in a month
- Commission: R1,000 per deal for 8 or more deals signed and paid in a month
- The R3,000 attendance allowance is subject to meeting the required attendance and performance expectations.
Minimum Requirements
- Matric.
- 1–3 years’ experience in call centre or telesales.
- Strong written and verbal communication skills.
- Excellent listening and interpersonal skills.
- Strong rapport-building abilities.
- Patient and empathetic approach.
- Good time management and organisational skills.
- Adaptable and comfortable working in a fast-paced environment.
- Strong troubleshooting and problem-solving abilities.
- Computer literate.
- Ability to learn and understand products and services quickly.
- Previous experience within financial services, insurance, wealth management or related industries would be advantageous.
Duties & Responsibilities
- Pitch products and services to prospective clients.
- Source and contact leads from various databases.
- Identify potential new business opportunities.
- Book appointments for Financial Advisors with prospective clients.
- Manage appointments in line with Financial Advisor diaries.
- Work closely with Financial Advisors and their teams.
- Engage professionally with a target market consisting primarily of medical professionals.
- Meet daily, weekly and monthly sales and appointment-booking targets.
- Contribute to new business revenue.
- Maintain a professional and customer-focused approach during all interactions.
Working Hours
- Standard working hours apply.
- On Tuesdays and Thursdays, working hours may be extended until 18:30 if required to meet targets.
- If weekly targets are not achieved, additional hours may be required.
- If the overall target is not achieved over a two-week period, Saturday work may be required.
Performance Target
The successful candidate will be required to achieve a target of 10 new appointment bookings per week.
The ideal candidate will be highly motivated, target-driven, resilient and confident when engaging with prospective clients.
