Consumer Sales Call Centre Team Leader

Recruiter:

Ultra Personnel

Job Ref:

JHB000379/Nires

Date posted:

Thursday, August 18, 2022

Location:

Johannesburg, South Africa

Salary:

0123 Monthly

SUMMARY:
Leading medical device company who are Market Leaders in their field have an exciting opportunity for a Consumer Sales Team Leader to manage and oversee the Call Centre.

JOB DESCRIPTION:

Completed Matric and tertiary qualification is essential i.e. Certificate, Diploma or Degree
A minimum of 2 -3 years call centre sales management experience is required
Healthcare industry experience will secure

As the Team Leader, you will be responsible for the tactical & operational management of the Consumer Sales team, ensuring proper execution of our Patient Support Programs and Partnership Sales Model.
This role will proactively manage the day-to-day operations of the team, ensuring compliance with all procedures and developing tools to effectively monitor daily performance.
Through talent management, excellent execution and continuous improvement you will ensure that daily, weekly and monthly goals are met.
Additionally, you’ll be directly responsible for the management, performance and daily support of direct reports within the Consumer Sales team, acting as the key driver for performance and overall development of the team.
You will be responsible for managing and motivating a growing team as well as managing and tracking the teams KPI’s

Lead by example, live the company values and create a high energy, uplifting team culture
Monitor, measure, manage, coach and motivate the Consumer Sales team to effectively engage with consumers and other stakeholders with whom the team interacts
Responsible for managing the implementation of all Consumer Sales processes, ensuring alignment, training, efficiency and compliance at all times
Ensure team members are immediately informed of, and held accountable for new products, processes, and procedures so they can perform their roles effectively
Engage in cross functional coordination and capacity planning with other Team leaders to ensure smooth end-to-end Consumer service.
Conduct team meetings, training sessions and one on one dialogue, which support the professional development of the team as well as fostering a productive learning environment
Ensure optimal utilization and innovative use of the systems
Continually strive to develop and streamline operations ensuring alignment with general policies and procedures of the overall Consumer organization, as well as grow our business in line with our mission, values and vision
Effectively monitor and report on the team’s daily, weekly and monthly performance including proactive suggestions to enhance performance
Proactively seek opportunities in the development, implementation and ongoing maintenance of strong sales models as well as approaches to support our consumer experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Main Market Sales Representative - PTA & Midrand
Location: Pretoria
Salary:
56 days ago

German-Speaking Customer Service Agent
Location: Johannesburg
Salary:
60 days ago

German-Speaking Customer Service Agent
Location: Johannesburg
Salary:
77 days ago

Copywriter
Location: Pretoria
Salary:
Our client, an award-winning MedTech, is looking for a Copywriter to join their team.
Today

Sales and Marketing Manager
Location: Midrand
Salary: 85 000 Monthly
sales and Marketing Manager - Midrand, Gauteng
1 day ago

External Sales Representative - Pretoria
Location: Pretoria
Salary: 20000 Monthly
Leading provider of gas products and services is looking to appoint an External sales Representative. Ideal candidates will identify new sales prospects and manage existing clients to identify business opportunities as well as assisting the company to grow in the industry around Pretoria North.
9 days ago

Strategic Marketing Executive – Luxury Retail
Location: Johannesburg
Salary: Basic
Strategic Marketing Executive – Luxury Retail
15 days ago

Brand Manager Cape Town Remote Role
Location: Johannesburg
Salary: Monthly
Global generics company requires a Brand Manager with a minimum of 2 - 3 years experience within the pharmaceutical industry. This is a remote position. consumer health experience is essential. Experience with RX / scripted products will secure. This is a remote position.
16 days ago

Sales Manager
Location: Sandton
Salary:
sales ManagerSandtonSalary: Market relatedBrief description: Our client in Sandton is seeking a sales Manager to join their team
22 days ago

Senior Growth Manager
Location: Johannesburg
Salary:
27 days ago

Consumer Sales Call Centre Team Leader

Similar jobs you might be interested in:

Create a free job alert for Consumer Sales Call Centre Team Leader in Johannesburg

Jobseekers

Recruiter

General