SUMMARY:
We are looking for an experienced Medical Aid Client Service Consultant to join a professional Health Consulting team based in Sandown, Sandton. The successful candidate will manage medical aid membership administration, claims and benefit enquiries, and provide exceptional support to clients and members.
A minimum of 3 years' experience in medical schemes, healthcare consulting or employee benefits, together with an NQF Level 5 qualification and RE5, is required.
Salary: R15 000 – R19 000 per month, depending on experience.
Working Hours: Monday to Friday, 08:00 – 17:00 (fully office-based).
How to Apply: If you meet the requirements, please submit your updated CV through PNet. Only candidates with relevant medical aid or healthcare industry experience will be considered.

POSITION INFO:

Medical Aid Client Service Consultant – Health Consulting

Are you passionate about client service and experienced in the medical aid industry?

Key Responsibilities

• Manage medical aid member and employer enquiries, ensuring accurate and timely resolution.
• Process new memberships, dependant registrations, amendments and option changes.
• Assist with claims, benefits, billing and reconciliation queries.
• Liaise with medical schemes, healthcare providers, HR teams and payroll administrators.
• Maintain accurate membership records and ensure compliance with industry regulations.
• Build strong client relationships and maintain excellent service standards.
• Identify recurring service issues and recommend practical improvements.

Minimum Requirements

• At least 3 years' experience in medical aid administration, healthcare consulting, medical schemes or employee benefits.
• Relevant NQF Level 5 qualification or equivalent.
• RE5 qualification.
• Good knowledge of medical aid products, benefits and relevant legislation.
• Strong communication, administrative and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work independently, prioritise tasks and meet deadlines.

Advantageous

• Council for Medical Schemes (CMS) accreditation and FSCA registration.
• CRM system experience.
• Advanced Excel skills.

What Makes You a Great Fit?

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