Concierge, Reservations & Night Audit

SUMMARY:
Boutique Hotel in Morningside, Durban is looking for a Concierge, Reservations & Night Audit.
 
Provides luxury guest assistance and creates personalized guest experiences. Responsible for all reservations, concierge systems, overnight operations, financial balancing and guest assistance during night shifts.

POSITION INFO:
Duties:
               
Arrange transportation and excursions.
Book restaurants and activities.
Assist with all guest requirements.
Maintain local tourism knowledge.
Coordinate guest special occasions.
Handle luggage requirements.
Build guest preference profiles.
Create daily in room info cards
Perform daily financial reconciliation.
Balance POS and PMS systems.
Prepare night audit reports.
Monitor overnight guest activity.
Ensure all wake up calls are actioned.
Ensure hotel security.
Assist late arrivals.
 
Requirements:
 
Grade 12
A formal qualification
Courteous, friendly and professional.
Enjoy working with people.       
Neat, well-presented appearance.       
Good communication skills.   
Knowledge of the local area, tourist attractions, restaurants
Strong planning, organizational and time-management skills.
Additional languages are an asset, plus excellent command of English.
Ability to multitask and work under pressure.
Desire to be a creative problem-solver.