Concierge / Receptionist

SUMMARY:
NEW VACANCY!!
Our Client in the Hospitality is seeking a Concierge/ Receptionist to join their team. Based in St Francis Bay

POSITION INFO:
As a Receptionist/Concierge, you'll be the first point of contact, providing exceptional customer service to guests, members and residents, managing inquiries, handling administrative tasks, and assisting with practical arrangements like reservations and local recommendations. 
 
Key Responsibilities:

• Customer Service:

1. Greet guests and residents warmly and professionally. 

1. Answer phone calls, emails, and other inquiries promptly and efficiently. 

1. Resolve customer complaints and concerns calmly and effectively. 

1. Provide information and recommendations on local attractions, restaurants, and activities. 

1. Assist with arranging transportation, excursions, and other special requests. 

• Administrative Tasks:

1. Manage mail, packages, and deliveries. 

1. Schedule appointments and make reservations. 

1. Maintain a clean and organized reception area. 

1. Perform basic clerical tasks, such as filing and data entry. 

• Concierge Services:

1. Arrange for transportation and excursions. 

1. Provide local knowledge and recommendations. 

1. Handle special requests from guests. 

• Building Security:

1. Monitor visitor access and ensure security protocols are followed. 

1. Assist with any security-related issues. 

• Communication and Coordination:

1. Communicate effectively with guests, staff, and other departments. 

1. Maintain a positive and professional demeanor. 

1. Work collaboratively with other team members. 

• Matric
• Fully Bilingual
• Ability to stand for extended periods
• Minimum of 2 years experience in a similar role or position

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of local attractions, restaurants, and activities.
• Proficiency in using computer systems and software.
• Ability to handle stress and resolve conflicts calmly.
• A positive and friendly attitude.