Complex Operations Manager ( Garden / Maintenance / Pool / Complex / F&B)

SUMMARY:
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POSITION INFO:

Work midst mineral-rich waters… soothing to the body; Work amongst picturesque environment …soothing to the soul … Enroute to your ‘ office’, you will be meandering pass stretching eye-catching vistas of orchards and craggy mountains. Will you be the successful incumbent working in such splendid and healing environment? And… this position needs to be filled ASAP

Purpose of position

To assist the Pool Complex Operations Manager to ensure the efficient, productive and profitable running of the pool complex, and to deliver excellent guest service through the setting of departmental targets and objectives,

and , 

To assist in the complete management function of the of the Pool Complex including all F&B outlets (Bar, Deck and Café), the maintenance and cleanliness of the buildings, pools, gardens, equipment as well as all health, safety and security aspects of the complex.

Duties and responsibilities

The Management of the performance of all staff and contract personnel employed in the area

Participate in the daily preparation for opening and closing of the area

Comply with all health and safety regulations

Ensure that the dress code procedures for the department is in place and that employees are neat and tidy.

Maintain the highest level of service, maintenance, sanitation, health & safety throughout the area.

To handle guest complaints and inquiries in a courteous & efficient manner, following through to make sure problems are resolved satisfactorily.

Ensure that the headcounts within the department are always within optimal levels to ensure maximum productivity within the budget

Lead the team by attracting, recruiting, training, and appraising talented personnel

Ensure that the correct recruitment process is followed for all new recruits within the F&B department

Enforce established targets, KPI’s, schedules, policies, and procedures are always strictly adhered to

Hold regular on-the-job training and coaching sessions to ensure that staff perform their duties effectively and efficiently.
Conduct probationary and performance reviews timeously..

Ensure that fair and equitable discipline is applied.

Ensure that all staff and contract personnel employed in the area are always properly and adequately trained and fully conversant with all aspects of the duties they are required to perform.

Maximize employee productivity by multi-tasking, multi skilling & flexible scheduling to meet the financial goals of the business as well as the expectations of the guests

Assist in the implementation of all systems, procedures, facilities and structures as determined by the employer from time to time, with an emphasis on those related to Food & Beverage and maintenance, with KPI’s coupled thereto.

Responsible for the final delivery of all F&B products in accordance with company´s standards

To respond to changes in the food & beverage function as dictated by management.

Approve all requisitions to ensure that they are prepared properly and placed in a proper and timely manner, and in compliance with company´s instructions.

Oversee the overall operation of the outlets and storerooms, including but not limited to stock rotation, preparation, distribution and bookkeeping.

Assist in stock takes, including 10, 20 &30 day stock counts

Stock control, issuing of stock and ordering of stock according to par stock levels

Assist in preparation of month end reports

Responsible for the overall implementation of all policies and procedures pertaining to employees, work manuals, sanitation requirements, consumptions, costs, qualities, menus, special parties and others.

Maintain proper consumption levels as instructed by the company.

Assist in the preparation of proper forecasts and reach desired revenues for all food and beverage outlets onboard.

Maintaining effective cost control in all areas of the department.

Ensure that all information from 360 Hub Support Services is cascaded down to all the employees reporting to the position.

Ensure that the Property Custodian is aware of incidents or changes on the property that might affect other parts of the Company or other Properties.

Identify customers’ needs and respond proactively to all their concerns

Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

Report to management regarding sales results and productivity

Follow up on company´s policies, rules, regulations and procedures.

Perform other duties which are requested by the company.

Qualifications, Experience and Competencies

Minimum diploma or degree in Hotel Management, Food & Beverage Management or related field

Minimum 3 years as a F&B Manager in a similar sized property

Excellent knowledge of all health and safety regulations

Excellent knowledge of relevant Acts, policies, procedures.

Excellent knowledge of various computer software programs (MS Office, restaurant management software, POS)

Knowledge of strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions

Ability to spot and resolve problems efficiently

Mastery in delegating multiple tasks

Communication and leadership skills

Up to date with latest food and beverages trends and best practices

Ability to manage personnel and meet financial targets

Driver’s license with own reliable transport

Guest oriented and service minded

Working conditions

Long hours

Weekends, Sundays, public holiday shifts

Possible night shifts

Physical requirements

Must be able to stand for long periods of time; must be able to climb stairs and hills, must be able to lift and carry heavy objects

Direct reports

Bar and Deck staff, maintenance and pool staff

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