Complaints Administrator

SUMMARY:
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POSITION INFO:

PURPOSE OF THE POSITION

The main purpose of the post is to register, evaluate and process complaints received within set timeframes.

KEY PERFORMANCE AREAS

• Processing of Data. Register, process and resolve or escalate complaints
• Attend to all administration related to complaints

KNOWLEDGE, SKILLS AND ABILITIES

• Good application and interpretation of legislation
• Exceptional attention to detail
• Strong numerical and negotiation skills
• Focus on overall customer service experience
• The ability to remain calm under pressure
• Ability to plan work activities and good time management
• Excellent administrative skills
• Excellent written and verbal communication skills

QUALIFICATIONS & EXPERIENCE

• Grade 12
• Paralegal Diploma
• A relevant Legal Degree is preferred
• Minimum of 4 years work experience in a legal environment dealing with civil (litigation) processes
• General knowledge of legislation including the Sheriffs Act, its regulations and its Code of Conduct