Community Manager

A leading global FMCG business is looking for a highly skilled Community Manager to join their team.

If you are self driven, practice meticulous attention to detail and you are a very ambitious tech-savvy professional we would love to meet you! We are expecting you have experience in Community Management and be well-versed in social media, PR and promotional events.

Ultimately, you should be able to act as the face and voice of some amazing brands and manage all community communications in a professional, fast-paced and engaging manner.

Qualifications/ Experience:

• Matric
• Higher Certificate/Diploma or relevant tertiary qualifications / certifications
• 5 + years in community management
• Live event coverage experience
• High understanding of social media and the platforms
• Proven work experience as a Community Manager or very similar role
• Experience with planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Excellent verbal communication skills
• Excellent writing skills
• Excellent interpersonal and presentations skills
• Knowledge of online marketing
• Attention to detail, critical-thinker and problem-solver
• BSc degree in Marketing or relevant field

Responsibilities

• Drive engagement and conversations with the community that are conversationally led, relevant and ‘real-time.’
• Respond to customers in a timely manner based on set KPI’s
• Monitor, respond, track and report on feedback and online reviews
• Identifying tactical and relevant opportunities to engage with the community on a daily basis
• Maintain the highest editorial standards for all copy and responses and ensure that it conforms to the evolving brand voice within the social playbook
• Consistently find new ways to creatively engage with our communities by identifying opportunities that are in line with brand tones
• Coordinate with Marketing, PR and Communications teams
• Build strong relationships with customers, industry professionals and journalists
• Stay up-to date with digital technology trends
• Generate ongoing lists of brand advocates and lovers though community engagements
• Managing of competitions and online giveaways
• Live event coverage
• No more than 8 hour days which will be split into shift work - this will consist of day shifts, evening shifts, weekend shifts and depending on brand activity, being online on some  public holidays.