Community Manager

 

Recruiter:

Ad Talent

Job Ref:

652097738

Date posted:

Monday, February 21, 2022

Location:

Johannesburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

A leading global FMCG business is looking for a highly skilled Community Manager to join their team.

If you are self driven, practice meticulous attention to detail and you are a very ambitious tech-savvy professional we would love to meet you! We are expecting you have experience in Community Management and be well-versed in social media, PR and promotional events.

Ultimately, you should be able to act as the face and voice of some amazing brands and manage all community communications in a professional, fast-paced and engaging manner.

Qualifications/ Experience:

  • Matric
  • Higher Certificate/Diploma or relevant tertiary qualifications / certifications
  • 5 + years in community management
  • Live event coverage experience
  • High understanding of social media and the platforms
  • Proven work experience as a Community Manager or very similar role
  • Experience with planning and leading community initiatives
  • Ability to identify and track relevant community KPIs
  • Excellent verbal communication skills
  • Excellent writing skills
  • Excellent interpersonal and presentations skills
  • Knowledge of online marketing
  • Attention to detail, critical-thinker and problem-solver
  • BSc degree in Marketing or relevant field

Responsibilities

  • Drive engagement and conversations with the community that are conversationally led, relevant and ‘real-time.’
  • Respond to customers in a timely manner based on set KPI’s
  • Monitor, respond, track and report on feedback and online reviews
  • Identifying tactical and relevant opportunities to engage with the community on a daily basis
  • Maintain the highest editorial standards for all copy and responses and ensure that it conforms to the evolving brand voice within the social playbook
  • Consistently find new ways to creatively engage with our communities by identifying opportunities that are in line with brand tones
  • Coordinate with Marketing, PR and Communications teams
  • Build strong relationships with customers, industry professionals and journalists
  • Stay up-to date with digital technology trends
  • Generate ongoing lists of brand advocates and lovers though community engagements
  • Managing of competitions and online giveaways
  • Live event coverage
  • No more than 8 hour days which will be split into shift work - this will consist of day shifts, evening shifts, weekend shifts and depending on brand activity, being online on some  public holidays.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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