Commercial Manager

SUMMARY:
Lead Commercial Growth Across International Technology Markets

POSITION INFO:
Are you a commercially minded professional with a passion for building long-term client relationships, driving recurring revenue, and leading strategic commercial initiatives? This is an exciting opportunity to join a well-established technology-focused organisation where you'll play a pivotal role in commercial operations, customer retention, and business growth.
This position is ideal for someone who thrives in a fast-paced, relationship-driven environment and enjoys balancing commercial strategy with operational excellence. Working across multiple international regions and technology partners, you will be responsible for maintaining recurring revenue streams, managing key stakeholder relationships, and supporting strategic sales initiatives that contribute directly to business success.
If you have a strong commercial background, excellent analytical skills, and enjoy working closely with customers, partners, and executive leadership, this opportunity offers broad exposure and the chance to make a meaningful impact.

Key Responsibilities:

• Manage annual software and managed service renewals across multiple international regions and partner channels to ensure revenue retention and growth.
• Build and maintain strong relationships with customers, technology vendors, and strategic partners while serving as the primary commercial point of contact.
• Prepare commercial proposals, pricing models, margin analyses, presentations, and renewal documentation.
• Manage the full sales administration process, including quotations, invoices, delivery notes, contract documentation, and software licensing.
• Develop annual budgets, revenue forecasts, and executive reports to support strategic business planning.
• Prepare and maintain Power BI dashboards and commercial reporting for executive and board-level meetings.
• Oversee software inventory management, royalty reporting, and vendor compliance activities.
• Coordinate customer due diligence processes while supporting contractual, procurement, and compliance requirements.
• Manage strategic technology partnerships, drive partner engagement, support pipeline development, and contribute to joint go-to-market initiatives.
• Lead customer implementation and service delivery coordination to ensure successful onboarding and ongoing customer satisfaction.
• Prepare executive presentations, meeting agendas, and commercial updates for leadership and executive committee meetings.
• Support new business opportunities through solution positioning, customer presentations, and partner collaboration.

• Strong commercial acumen with experience managing recurring revenue and customer renewals.
• Proven experience managing strategic customer and partner relationships.
• Experience preparing budgets, forecasts, pricing models, and executive reports.
• Advanced Microsoft Excel skills.
• Experience using Power BI or similar business intelligence tools.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple priorities and collaborate across technical, financial, and executive stakeholder groups.
• Highly organised, proactive, commercially driven, and detail orientated.
• Experience within enterprise software, technology services, managed services, or a related industry.
• Exposure to software licensing, partner ecosystems, and recurring revenue business models.
• Experience working with international customers and partners will be advantageous.