Commercial Customer Care Agent

Recruiter:

First Degree Recruitment

Job Ref:

3711475780

Date posted:

Tuesday, May 19, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

A leading company in the commercial vehicle industry is looking for an experienced Customer Care Administrator / Agent to join their PDC Aftersales team. This opportunity is ideal for a customer-focused individual with strong administration, complaint handling, and customer service experience within the automotive, transport, or fleet support industry.

Responsibilities:

Conduct customer follow-up calls after service, repairs, or vehicle sales.
Capture and track CSI and NPS feedback.
Handle and escalate customer complaints where required.
Maintain accurate records and CRM system updates.
Follow up on outstanding customer queries and concerns.
Monitor Vehicle Off Road (VOR) feedback and regional follow-ups.
Capture dealer complaints, breakdowns, and non-compliance reports.
Prepare and distribute meeting notes and reports.
Assist with departmental administration and operational support.
Support continuous improvement of customer satisfaction and service quality.

Requirements:

Minimum 2–4 years’ experience in customer care, customer service, call centre, or aftersales administration within the automotive, transport, or fleet industry
Experience within the transport, automotive, or fleet support industry.
Own reliable transport.
Strong organisational, time-management, and multitasking skills.
Proven track record handling high call volumes and working under pressure.
Customer service excellence with empathy and emotional resilience.
Proficiency with CRM systems, spreadsheets, and document management.
Ability to work weekends, night shifts, and public holidays when required.
Matric essential.
Valid Code 8 driver’s licence.
Clear criminal record.

* Must have Beakdown coordination background within automotive space (Truck breakdown call centre)

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