Commercial Customer Care Agent

SUMMARY:
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POSITION INFO:

A leading company in the commercial vehicle industry is looking for an experienced Customer Care Administrator / Agent to join their PDC Aftersales team. This opportunity is ideal for a customer-focused individual with strong administration, complaint handling, and customer service experience within the automotive, transport, or fleet support industry.

Responsibilities:

• Conduct customer follow-up calls after service, repairs, or vehicle sales.
• Capture and track CSI and NPS feedback.
• Handle and escalate customer complaints where required.
• Maintain accurate records and CRM system updates.
• Follow up on outstanding customer queries and concerns.
• Monitor Vehicle Off Road (VOR) feedback and regional follow-ups.
• Capture dealer complaints, breakdowns, and non-compliance reports.
• Prepare and distribute meeting notes and reports.
• Assist with departmental administration and operational support.
• Support continuous improvement of customer satisfaction and service quality.

Requirements:

• Minimum 2–4 years’ experience in customer care, customer service, call centre, or aftersales administration within the automotive, transport, or fleet industry
• Experience within the transport, automotive, or fleet support industry.
• Own reliable transport.
• Strong organisational, time-management, and multitasking skills.
• Proven track record handling high call volumes and working under pressure.
• Customer service excellence with empathy and emotional resilience.
• Proficiency with CRM systems, spreadsheets, and document management.
• Ability to work weekends, night shifts, and public holidays when required.
• Matric essential.
• Valid Code 8 driver’s licence.
• Clear criminal record.

* Must have Beakdown coordination background within automotive space (Truck breakdown call centre)

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