Commercial Business Analyst

SUMMARY:
The Commercial Business Analyst plays a pivotal role in supporting the Commercial strategy through pricing analysis, business process evaluation, and data-driven insights. This role will be responsible for analysing customer trends, pricing models, operational performance, and profitability metrics to enable strategic decision-making.

POSITION INFO:

Key Responsibility Areas

• Analyse pricing structures and develop pricing strategies that align with business objectives.
• Monitor commercial performance and provide insights into sales trends, margin performance, and customer behaviour.
• Identify and quantify areas for business improvement through data analysis and stakeholder engagement.
• Collaborate with Sales, Finance, and Operations teams to develop business cases and provide commercial recommendations.
• Develop models, dashboards, and tools to support dynamic pricing, forecasting, and scenario analysis.
• Support the implementation of pricing changes, including communication to internal stakeholders and impact analysis.
• Assist in the preparation and presentation of reports for EXCO and senior leadership, highlighting key commercial insights.
• Partner with IT and Business Solutions teams to enhance data availability and reporting accuracy.
• Lead or support ad hoc commercial and customer projects to drive value and improve operational efficiency.
• Implement and drive new projects within the business
• Customer Solutions: Interaction with customers to provide full supply chain solutions by focusing on value-added services
• Identify areas of improvement within the business and, by involving the necessary personnel with the relevant skills, propose the required solutions
• Ensure the Commercial Enablement team remains informed of the technologies and capabilities available in the market
• Keep EXCO informed of trends within the industry and business

Dimensions / KPI’s

• Accuracy and timeliness of pricing models and financial forecasts
• Improvement in gross margin and commercial profitability
• Turnaround time for analytical requests and projects
• Quality and usability of business insights and reporting tools
• Stakeholder satisfaction and adoption of recommendations
• Number of successful commercial initiatives supported or led
• Reduction in pricing errors and revenue leakage

Key Interfaces

Internal:

• Commercial Executive
• Sales Teams
• Pricing Team
• Finance Department
• IT / Business Intelligence
• Operations

External:

• Customers (on selected projects)

Key Competencies / Skills

Generic Standards

Strong critical and analytical mindset with attention to detail and precision.

Excellent verbal and written communication tailored to different audiences.

High organisational ability; Comfortable managing multiple projects priorities and cross-function teams to meet deadlines.

• Proactive, critical thinker with ability to influence cross-functional teams.
• Adaptable, collaborative, and commercially aware.

Self-motivation and accountability

• Presentation and storytelling skills for varied audiences
• Ability to craft compelling executive-ready presentations and reports.

Functional Standards

• Advanced Excel proficiency (pivot tables, macros, scenario analysis. 
• Experience with BI/analytics tools will be advantageous (Power BI)
• Commercial acumen and understanding of business drivers
• Financial analysis and modelling proficiency
• Pricing strategy development and optimization
• Data interpretation and insight generation
• Project management experience and solution implementation
• Scenario modelling, margin analysis, and cost-to-serve understanding
• Ability to link data insights to actionable commercial outcomes

Minimum Requirements

• Bachelor’s degree in Commerce, Finance, Economics, Logistics, or a related field
• Honours or post-graduate qualification preferred
• 3+ years of experience in a Business Analyst, Pricing Analyst, or similar commercial role
• Proven experience in financial analysis, pricing, and business performance evaluation

Experience within logistics, transport, or a service-driven commercial environment is advantageous