Collections Supervisor

Recruiter:

iStaff Recruitment

Job Ref:

CPT000994/AL

Date posted:

Tuesday, October 20, 2026

Location:

Cape Town, South Africa

Salary:

Monthly

SUMMARY:
Opportunity for an experienced Collections Supervisor with strong Excel skills in Cape Town

POSITION INFO:
Requirements:

Grade 12
Proven experience managing external collection agencies and service providers
Strong financial reconciliation skills and ability to investigate discrepancies independently
Intermediate-to-advanced Excel proficiency, including PivotTables, lookup functions, formulas, data validation, variance analysis and reporting. Practical Excel assessment required
Excellent stakeholder communication, analytical thinking, problem-solving and prioritisation skills
Knowledge of South African consumer credit legislation, including the NCA and Debt Collectors Act. Fintech, PSP and LMS exposure advantagous

Duties:

Manage day-to-day operational relationships with debt collection agencies (DCAs), the debt buyer, payment service providers (PSPs) and loan management system partners
Track daily collection agency productivity and recovery results, identify performance gaps and ensure corrective actions are implemented
Chair operational performance reviews with DCAs and monitor adherence to agreed service levels and partner commitments
Conduct weekly and monthly reconciliations for DCAs and the debt buyer, covering payovers, commissions, invoices, accruals and discrepancies
Manage complex partner and customer escalations, coordinating investigations to identify root causes and implement resolutions

Oversee quality assurance of DCA customer treatment standards, reviewing calls where escalations or validation are required and ensuring identified control gaps are addressed
Compile clear, concise performance reports and insights, recommending practical improvements to processes, service quality and automation

PLEASE NOTE: Thank you for your interest in this position. We will review your application and contact you if you are suitable.

Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

*** In the meantime, please download our
We reserve the right to stop/renew adverts.
By applying to our adverts, you accept our POPI Act policy, a copy which be found on our website.

Similar jobs you might be interested in:

Collections Supervisor
Location: Cape Town
Salary: Monthly
Opportunity for an experienced collections supervisor with strong Excel skills in Cape Town
Today

Debtors Supervisor
Location: Cape Town
Salary:
Are you a driven collections professional with strong leadership skills and a passion for optimizing cash flow? I am looking for someone ready to oversee the debtors’ function, improving collection strategies and leading a high-performing team. If you are a hands-on Debtors supervisor looking to take ownership of the accounts receivable process while contributing to the financial success of ...
Today

Recruitment Speciaist
Location: Somerset West
Salary: 8000 Monthly
Recruitment SpecialistEntry Level (up to 2 yrs exp) - Somerset West, Western Cape - Permanent
29 days ago

The Junior Tenant & Collections Administrator
Location: Constantia
Salary:
The Junior Tenant & collections Administrator provides administrative support to the Group Property Manager by assisting with tenant communication, rental collections, arrears follow-up, lease administration and basic reporting across the Group property portfolio. The role is intended to strengthen day-to-day tenant contact, improve collection discipline, maintain accurate records and ensure t...
5 days ago

Junior Tenant & Collections Administrator
Location: Constantia
Salary:
The Junior Tenant & collections Administrator provides administrative support to the Group Property Manager by assisting with tenant communication, rental collections, arrears follow-up, lease administration and basic reporting across the Group property portfolio. The role is intended to strengthen day-to-day tenant contact, improve collection discipline, maintain accurate records and ensure t...
7 days ago

The Junior Tenant & Collections Administrator
Location: Constantia
Salary:
The Junior Tenant & collections Administrator provides administrative support to the Group Property Manager by assisting with tenant communication, rental collections, arrears follow-up, lease administration and basic reporting across the Group property portfolio. The role is intended to strengthen day-to-day tenant contact, improve collection discipline, maintain accurate records and ensure t...
12 days ago

The Junior Tenant & Collections Administrator
Location: Constantia
Salary:
The Junior Tenant & collections Administrator provides administrative support to the Group Property Manager by assisting with tenant communication, rental collections, arrears follow-up, lease administration and basic reporting across the Group property portfolio. The role is intended to strengthen day-to-day tenant contact, improve collection discipline, maintain accurate records and ensure t...
22 days ago

Litigation Secretary - Collections
Location: Cape Town
Salary: 20 000 Monthly
Litigation Secretary CAPE TOWNR 20 000 - R35 000 (based on experience)A well-established legal practice in Cape Town CBD is seeking an experienced Litigation Secretary to join their team. The successful candidate will provide full secretarial and administrative support within the litigation department, ensuring the smooth running of daily legal operations.
29 days ago

Senior Litigation Attorney - Recoveries and Collections
Location: Cape Town
Salary: 75000 Monthly
Cape Town CBD Our Client a multi national group requires the services of a Senior Litigation Attorney for Recoveries and collections in Cape Town
29 days ago

Junior Tenant & Collections Administrator
Location: Hout Bay
Salary: Monthly
Residential & Commercial Property Group with Head Offices based in Hout Bay Is looking for a Junior Tenant & collections Administrator. The suitable candidate will have knowledge of the property management space and would be familiar with leasing, tenants, and a basic understanding of the property sector and would ideally be looking for growth in this sector. The position provid...
33 days ago

Collections Supervisor

Similar jobs you might be interested in:

Jobseekers

Recruiter

General