Collections Agent

SUMMARY:
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POSITION INFO:

Collections Agent to effectively collect outstanding debt and prevent bad debt.

Requirements:

• Matric 
• Diploma in Credit Management would be an advantage
• 2-5 years of Credit control experience
• 1 Year Financial reconciliation experience
• Experience in dealing with 3rd Parties to resolve account disputes
• Consumer and Corporate credit
• MS Excel advanced
• Eppix
• C3D
• Morpheus ii
• iCap
• Tallyman

Duties:

• To minimise bad debt
• To follow up on non-payments
• To negotiate payments on accounts
• Make split second decisions on locking and unlocking’s
• To collect 100% of targets
• To liaise with 3rd parties to resolve account disputes
• Ability to summarise account status in once glance and negotiate with debtor telephonically
• Contact Centre and Dialler Acumen
• Very strong and advance negotiation skills

Assisting and empowering customer care staff in collections related calls